Senior Customer Experience Professional
@ Intuit

Toronto, ON
$120,000
On Site
Full Time
Posted 19 hours ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @intuit.com
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Job Details

Overview

We’re hiring a data-driven and customer-obsessed Senior Customer Experience Professional to lead growth and retention performance insights across our Canada and LATAM regions while influencing strategy globally.

What You Bring

You have 7+ years in customer experience, analytics, performance insights, or strategic operations ideally in SaaS or fintech. You possess strong experience with tools such as Looker, Tableau, SQL, Amplitude, or Pendo, along with a deep understanding of key metrics including cohort retention, activation curves, and value realization. You are skilled at communicating insights and influencing cross-functional stakeholders, with experience in international markets, especially Canada and LATAM. A Bachelor’s degree in Business, Data Science, Economics, or a related field (or equivalent experience) is required.

Role Impact and Responsibilities

Growth & Retention Insights Leadership:

  • Develop reporting frameworks tracking onboarding, activation, and renewal.
  • Analyze data to identify friction points, success signals, and churn risks.
  • Create insights that inform product priorities and CX initiatives.

Strategic Influence Across International:

  • Partner with International and global CS leaders to shape strategy.
  • Share best practices and insights across regions.
  • Drive alignment on shared success metrics.

Operationalize Data for Action:

  • Collaborate with analytics teams for data integrity and dashboard creation.
  • Design mechanisms to track initiative impact over time.
  • Help teams prioritize based on performance trends and customer signals.

Empower a Customer-Centered Culture:

  • Bring customer insights to life through effective storytelling.
  • Assist teams in focusing on high impact customer actions.
  • Contribute to business reviews and strategy sessions with a performance lens.

Key skills/competency

  • Customer Experience
  • Analytics
  • Performance Insights
  • Data Visualization
  • Strategic Operations
  • Growth Metrics
  • Retention
  • Dashboarding
  • International Markets
  • Data Storytelling
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How to Get Hired at Intuit

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant customer experience and analytics skills.
  • Research Intuit: Understand their mission and industry performance.
  • Showcase international expertise: Emphasize Canada and LATAM experience.
  • Prepare data samples: Bring actionable insights and dashboards.

📝 Interview Preparation Advice

Technical Preparation

Review Looker and Tableau dashboards.
Brush up on SQL queries and data analysis.
Understand cohort and retention metrics.
Practice building performance tracking reports.

Behavioral Questions

Describe a time you influenced strategy.
Explain handling challenging cross-functional projects.
Share how you prioritize customer insights.
Discuss adapting to international market dynamics.

Frequently Asked Questions