Property Service Auditor

Property Service Auditor at International Workplace Group plc

International Workplace Group plc is seeking a dedicated full-time Property Service Auditor to join their team. This role offers a high degree of flexibility in structuring your work life and is focused on auditing and seeking refunds from Landlords for IWG across Europe, the UK, and North Africa.

You will play a crucial role in ensuring financial accuracy and recovering overcharges, working closely with various internal teams and external landlords. Your ability to interpret lease agreements, meticulously document errors, and assertively negotiate will be key to success.

Principal Responsibilities

• Performs property service charge invoice reviews and audits (also known as Lease Audits, CAM Audits, Real Estate Taxes and Operating Expense Audits) in various countries around the world.
• Receives landlords’ Property Service invoices, compares against lease documents, accounting reports, and local centre-provided information.
• Documents errors and works to resolve directly with Landlord’s representatives.
• Communicates regularly with landlords and their agents including phone calls, e-mails, and written correspondence.
• Uses internal accounting systems and lease database to retrieve necessary documentation for audit.
• Works closely with IWG Asset and Country Managers for solving particularly delicate disputes.
• Assists with the implementation and development of audit tools and procedures.
• Uses excellent interpersonal and communication skills, with emphasis on persuasiveness and negotiations to collect data/claims.
• Works on multiple audit claims simultaneously, prioritises, follow-ups, reports, and brings projects to conclusion.

Minimum Qualifications

• Full Professional Proficiency in English; French would be a significant advantage.
• Bachelor’s degree.
• Work experience in Lease Administration, Property Management, Commercial Real Estate Brokerage, Property Accounting, Law, or other relevant experience working with real estate leases with the ability to interpret lease language.
• Strong organisational, interpersonal, and written/verbal communication skills.
• Attention to detail and accuracy with strong analytical skills.
• Thorough working knowledge of Microsoft Office, especially Excel.
• Proactive and passionate about quality, honesty, and work with a determination to succeed.

Additional Preferences

• Proficiency in an additional language will be considered beneficial.
• Experience in auditing property service charge/operating expense reconciliations.
• Commercial Property/lease/auditing experience.

About International Workplace Group plc (IWG)

IWG has been a pioneer in flexible working for over 35 years, boasting nearly 4,000 global locations across brands like Regus, Spaces, Signature, and HQ. We empower businesses of all sizes to transition to hybrid working models, enabling employees to work with convenience and flexibility. We assist over 8 million people and businesses in achieving greater productivity through professional, inspiring, and collaborative workspaces, communities, and services.

As the leading provider of hybrid work solutions, IWG partners with over 80% of the Fortune 500, including Amazon, Netflix, EY, and Uber. With the flexible workspace market projected to grow by 600% by 2023, IWG is rapidly expanding its network to meet demand, aiming for 30,000 centres.

Carbon Neutral Workplaces & Leading Employer Award

IWG is committed to providing carbon-neutral workplaces globally, with a robust climate action plan to achieve Net Zero emissions by 2040. We are also proud recipients of the Leading Employer Award since 2022, recognising our diverse global workforce and commitment to purpose, culture, and values.

Key skills/competency

• Lease Administration
• Property Management
• Real Estate Auditing
• Service Charge Review
• Commercial Property
• Lease Interpretation
• Microsoft Excel
• Negotiation Skills
• Analytical Thinking
• Dispute Resolution