Medical Support Assistant

@ International SOS Government Medical Services

Company Description

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable clients to operate safely and effectively in remote environments. Operating in 92 countries since 1984, the company provides integrated medical solutions, innovative technology, and expert medical and security services.

Job Description

This position, contingent on contract award, supports the US Department of Veterans Affairs Critical Staffing Program. The Medical Support Assistant provides administrative and clerical support to ensure efficient healthcare service operations, including patient scheduling, records management, and coordination with medical staff.

Key Responsibilities

• Schedule patient appointments, procedures, and consultations.
• Maintain and update patient records with accuracy and confidentiality.
• Greet and assist patients, visitors, and staff by providing information.
• Coordinate communication between patients, healthcare providers, and administrative staff.
• Assist with medical billing and coding tasks and proper documentation.
• Enter and manage data in Electronic Medical Record (EMR) and other databases.
• Address patient inquiries with excellent customer service.
• Perform administrative tasks including filing, faxing, and photocopying.
• Prepare and process forms, letters, and documents as required.
• Ensure compliance with hospital policies, procedures, and healthcare regulations.
• Complete required organizational compliance education for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

Qualifications

• Minimum 6 months of customer service experience.
• Typing speed of at least 50 words per minute.
• High School Diploma or GED is required.
• Ability to read, write, and speak English effectively.
• US Citizen or Permanent Resident with VA Public Trust Clearance.

Additional Information

The role offers a competitive pay range and benefits package including medical, dental, vision, life insurance, 401k, paid time off, and an annual bonus. Final salary is determined based on background, experience, and alignment with market data. International SOS Government Medical Services, Inc. is an equal opportunity employer.

Key skills/competency

• Scheduling
• Records Management
• Clerical Support
• EMR Systems
• Customer Service
• Medical Billing
• Compliance
• Communication
• Data Entry
• Healthcare Administration