Regional People Operations HR Generalist, US East & Canada

Regional People Operations HR Generalist, US East & Canada

We are seeking an exceptional Regional People Operations HR Generalist, US East & Canada who is team-oriented, collaborative, has a “hands on roll-up their sleeves” attitude, has Workday experience and has high customer service standards. This role will be focused on administering support with recruitment, new hire-onboarding, HR inquiries, HR administrative support to include but not limited to: reporting tasks, employee file maintenance, and Workday system maintenance and other tasks completed in alignment with ISP and school standards. This role will support our shared HR services inbox.

Please note that this is a Temporary Position through April 2026, with the possibility of an extension.

This individual must thrive in a fast-paced environment, with many moving pieces, have Workday experience and seeks to ensure they provide a “white-glove” customer service experience for our candidates and employees. In this role, you will be supporting a People Operations (HR) Shared Services with upwards to 1,000 employees in a multi-state environment and growing.

Key Partners to This Role

People Operations Shared Services Team and School Leadership Teams.

ISP Principles

• Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
• Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
• Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
• Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
• Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Regional People Operations HR Generalist, US East & Canada Key Responsibilities

• Act as a first point of contact and provide a stellar “customer experience” in supporting HR inquiries in all disciplines - payroll, benefits, HRSIS updates, etc.
• Serve as a systems Guru in all things Workday systems in supporting the ongoing maintenance and updating of data in the system.
• Support with recruitment efforts to include but not limited to – gathering references, background checks and supporting with onboarding efforts, aligned to our safer recruitment processes.
• Act as a point of contact and provide a stellar “candidate experience” by relationship building during the selection process.
• Submit background checks through our background check provider (Sterling) for selected candidates. Including collection of international police checks (from candidates) as applicable.
• Provide support to with updating HR databases and systems related to onboarding initiatives.
• Support our schools with new hire onboarding activities as outlined by our onboarding guidelines and standard operating procedures.
• Responsible for ensuring all employee files for new hires and existing employees are maintained in accordance with file standards.
• Support with I-9 completion and organization.
• Multi-state experience - understanding the nuances to each state's legal requirements.
• Provide support with the HRIS platforms as needed.
• Perform other duties as assigned.

Skills, Qualifications And Experience

• Bachelor’s Degree preferred or equivalent combination of education and experience in the Human Resources function.
• A minimum of 5+ years of recent and relevant experience across all HR disciplines.
• Workday experience preferred. Heavy use of Workday and management.
• Excellent listening, verbal, and written communication skills with employees and all levels of management; able to create a working environment of open communication and trust.
• Highly detail-oriented with excellent organizational skills and multi-tasking abilities.
• An understanding of and commitment to the ethos of the education industry.

E-Verify Participation

ISP U.S. participates in E-Verify and will provide the Federal Government with your form I-9 information to confirm that you are authorized to work in the U.S.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Job Type & Schedule

This is a Full-time Temporary position with a schedule of Monday to Friday, 8-hour shifts, with weekends as needed.

Key skills/competency

• HR Generalist
• Workday HRIS
• Multi-state HR laws
• Recruitment & Onboarding
• Employee Relations
• HR Administration
• Customer Service
• Data Management
• Compliance
• Safeguarding