Case Coordination Caseworker

@ International Rescue Committee

Overview

The International Rescue Committee (IRC) is a global humanitarian organization responding to crises worldwide. Founded in 1933, the IRC delivers lasting impact by restoring safety, dignity, and hope to millions. As a Case Coordination Caseworker, you will provide trauma-informed services and comprehensive case management to support positive client integration and self-sufficiency.

Core Service Delivery

Key responsibilities include:

• Conducting intakes to assess client needs and develop self-sufficiency plans.
• Providing direct support, referrals and advocacy to overcome barriers.
• Assisting clients with accessing community services that fit their profiles.
• Maintaining a reduced caseload with comprehensive case management.
• Managing referrals for ORR-eligible and TANF-eligible clients.

Documentation, Data & Compliance

You will be responsible for accurate documentation of client interactions, data entry into case management systems, and compliance with IRC policies and donor requirements.

Outreach & Partnerships

This role involves collaborating with service providers, community organizations, and refugee-serving agencies to strengthen referral networks and resources.

Team & Volunteer Engagement

You will work closely with supervisors and colleagues, participate in trainings, and potentially train volunteers and interns.

Additional Responsibilities

Must be willing to travel using a personal or public vehicle, adhere to IRC policies and Child Safeguarding standards, and perform other related duties.

Qualifications

Education: Bachelor’s degree in social work or related field (preferred) or equivalent experience.

Experience: Minimum 2 years in case management with experience supporting vulnerable populations.

Skills: Proficiency in Microsoft Office, strong organizational and communication skills with the ability to work independently and in teams.

Language: Proficiency in English required; bilingual skills are a plus.

Certificates: Valid driver’s license, active insurance policy, and eligibility for a fingerprint clearance card per Arizona state law.

Working Environment & Benefits

This position involves a blend of office, remote, and field work with potential evening or weekend commitments. Competitive benefits include paid time off, medical, dental, vision, retirement plans, and more.

Key skills/competency

• Trauma-informed care
• Case management
• Client advocacy
• Data documentation
• Community outreach
• Referral management
• Multilingual
• Organizational skills
• Compliance
• Team collaboration