Manager, Operations Consulting @ International Dairy Queen, Inc.
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Job Details
Company Description
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc. (IDQ) is the parent company of American Dairy Queen Corporation. IDQ is a subsidiary of Berkshire Hathaway Inc., led by Warren Buffett.
At IDQ, we create extraordinary Fan experiences every day through our commitment to hiring and retaining top talent. We recognize strategic thinking, initiative, and an entrepreneurial spirit.
Job Overview
The Manager, Operations Consulting oversees and manages the new restaurant opening process with guidance from the Director of Development Operations. This role includes on-site supervision, consulting franchisee owners, and improving restaurant operations, sales, and profitability.
Primary Accountabilities
- Provide leadership pre, during, and post store openings.
- Plan and control franchised restaurant activities until transfer.
- Support franchisee selection, orientation, and training.
- Analyze statistical data to improve sales and profitability.
- Monitor compliance with ADQ operational policies.
- Manage and mentor a team of 4-6 Operations Consultants.
- Maintain and develop systems for new store openings.
- Manage operating budget and administrative duties.
Qualifications
Bachelor’s degree in Business, Restaurant Management, or a related field preferred along with 8+ years of progressively responsible experience. Multi-unit leadership, corporate franchise management, cross-functional experience, and proficiency with Microsoft Office are required.
Working Conditions & Travel
This role requires air and car travel for store openings, up to 30 weeks per year, with physical demands such as long hours on foot and lifting up to 50 pounds.
Benefits & Work Environment
The position offers a competitive base salary plus bonus eligibility, comprehensive benefits including medical, dental, 401K match, and paid time off. Most positions are based in Bloomington, MN with a hybrid work schedule.
Key skills/competency
- Operations Consulting
- Restaurant Operations
- Store Openings
- Franchise Management
- Leadership
- Team Development
- Data Analysis
- Budget Management
- Cross-functional Coordination
- Employee Coaching
How to Get Hired at International Dairy Queen, Inc.
🎯 Tips for Getting Hired
- Research International Dairy Queen, Inc. culture: Review their history and values online.
- Tailor your resume: Highlight operations and leadership experience.
- Focus on franchise expertise: Emphasize restaurant management skills.
- Prepare for data-driven questions: Be ready to discuss statistical analysis.
- Showcase team coaching: Provide examples of fostering staff growth.