Helpdesk Coordinator
Interactive
Job Overview
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Job Description
About Interactive
At Interactive, we are dedicated to keeping mission-critical technology operational for businesses across Australia. We pride ourselves on being recognized as one of Australia's Best Places to Work, and for good reason.
We are seeking an exceptional customer service expert to join our Service Desk team, providing crucial Level 1 support. The ideal candidate will possess a strong passion for IT and a clear customer-focused approach.
You will excel at transforming customer challenges into effective solutions, ensuring that all issues are managed comprehensively through to resolution by coordinating all involved parties.
Key Responsibilities of the Helpdesk Coordinator
- Be the primary point of contact for our customers, delivering exceptional service.
- Accurately capture essential information and ensure cases are escalated to the appropriate personnel.
- Maintain a high standard of quality and customer satisfaction in all interactions.
- Provide timely reporting, feedback, and documentation to internal stakeholders.
What We're Looking For
- A positive and proactive attitude towards problem-solving.
- Excellent customer service skills and meticulous attention to detail.
- A genuine passion for the IT industry.
- Availability for day and night shifts, as part of a 24x7 rotating roster, on-site at our St Leonards office.
Why Join Interactive?
Become part of a people-first, innovative workplace where your contributions will have a real impact on critical operations that sustain our business. Interactive invests in your professional growth, encourages continuous learning, and provides the environment to tackle impactful, complex challenges. Enjoy amenities like barista-made coffee in our offices and access to a wide range of partner perks and employee benefits.
If you're ready for a new challenge, we encourage you to apply now – we'd love to hear from you.
Key skills/competency
- Customer Service
- IT Support
- Help Desk
- Problem Solving
- Communication
- Technical Support
- Documentation
- Ticketing Systems
- Escalation Management
- Client Relations
How to Get Hired at Interactive
- Research Interactive's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for Helpdesk Coordinator roles: Highlight customer service, IT support, problem-solving, and communication skills using keywords from the job description.
- Showcase your passion for IT: During interviews, articulate your genuine interest in technology and how it drives your desire to provide excellent support.
- Prepare for customer service scenarios: Be ready to discuss experiences where you resolved complex customer issues or managed challenging client interactions effectively.
- Emphasize reliability and proactive attitude: Given the 24x7 roster, demonstrate your commitment to reliability and a proactive approach to work and learning.
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