Product Enablement Specialist

Who We Are

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification, and industry-leading fraud protection. Interac facilitates over 20 million transactions daily through trusted partnerships with government and financial institutions.

Who You Will Work With

As the Product Enablement Specialist, you will support the Product Enablement Services Lead in driving strategy, adoption, and modernization of Interac’s Foundational Services including API Management, Gateway modernization, Ingress/Egress, and Extranet platform evolution. You will work with teams across Platform Engineering, Architecture, and Product to ensure clear and effective communication between technical and non-technical stakeholders.

What You Will Do

• Partner with Platform Engineering, Architecture, and Product Leads to define and execute modernization roadmaps.
• Support migration planning and adoption efforts for new API gateways and Ingress/Egress patterns.
• Clarify requirements, write user stories, and maintain a prioritized work backlog.
• Guide product lines through onboarding, integration patterns, security expectations, and SLAs.
• Collaborate with security and CIAM teams ensuring compliance with OAuth/OIDC, mTLS, and API governance.
• Create communication artifacts such as service onboarding guides, release notes, and FAQs.
• Coordinate with external vendors to meet architectural and operational requirements.

What You Bring

3–5 years of experience in a similar role or related field. You have technical product management or development experience, with the ability to distill complex technical concepts into structured communication for non-technical stakeholders. Familiarity with API Gateways (Kong, Axway, Apigee, AWS API Gateway) and API Management concepts is required. Prior experience writing user stories, backlog items, and platform release notes is essential, as is strong stakeholder engagement.

Nice to Have

Experience with Extranet or customer-facing portal services and familiarity with platform frameworks is a plus.

What We’re Offering

The hiring range for this position is $105K-$130K with eligibility for a short-term incentive plan. Additional benefits include generous vacation and wellness days, comprehensive employer-paid benefits, a market-leading RRSP program, a flexible hybrid work model, a 24/7 employee & family assistance program, parental leave top-up, and charitable donation matching with United Way.

Why Join Us?

At Interac, you will be part of a purpose-driven organization shaping the future of digital finance in Canada. Expect to invest in the future, embrace innovative thinking, work within an inclusive culture, and be part of an inspiring community with intentional support.

Additional Pre-Employment Requirements

Successful candidates will complete background checks including Canadian Criminal Credit Check, ID Cross-Check, Public Safety Verification, Employment and Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is committed to providing fair and equitable employment opportunities for all individuals without discrimination. If accommodations are required during any stage, please contact humanresources@interac.ca.

Important Notice

Caution: Beware of fraudulent offers misusing Interac Corp.'s name and logo. Interac Corp. never accepts payment for employment opportunities.

Key skills/competency

• API Management
• Gateway Modernization
• Platform Integration
• User Story Writing
• Technical Communication
• Stakeholder Engagement
• OAuth/OIDC
• CIAM
• Migration Planning
• Documentation