Part-Time Fraud Analyst

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Part-Time Fraud Analyst role will report to the Leader, Fraud Operations. Part-Time Fraud Analysts operate in a high-paced team environment, responsible for identifying and mitigating real-time threats across INTERAC products and services, including INTERAC e-Transfer, Konek Gateway Service, Interac Direct, International Remittance, Interac Debit & Cash (including cross-border transactions), and other emerging offerings. By evaluating high-risk transactions and managing customer escalations, Part-Time Fraud Analysts play a critical role in maintaining the safety and security if Interac products.

Acting as the primary point of contact for client fraud operations teams, Part-Time Fraud Analysts collaborate closely with fraud and risk teams at financial institutions and partner organizations to proactively detect and prevent fraudulent activity. Through adherence to established fraud management protocols, Part-Time Fraud Analysts ensure that customer escalations are handled efficiently and in alignment with INTERAC’s commitment to best-in-class customer service.

What You Will Do as a Part-Time Fraud Analyst:

• Ensure compliance with established Fraud Management processes and KPIs for consistent fraud alert investigations.
• Oversee centralized fraud mailboxes, addressing stakeholder inquiries and escalating threats promptly.
• Review, prioritize, and escalate client information requests, ensuring timely and precise responses.
• Utilize the MUSIC framework (Measure, Understand, Solve, Implement, Check) with tools and data for continuous improvement in fraud detection.
• Identify and escalate emerging fraud trends to sustain effective fraud operations detection and countermeasures.
• Support the INTERAC e-Transfer Helpdesk by managing and resolving tickets within established SLAs.
• Monitor accuracy, health, and functionality of enterprise fraud systems, immediately escalating errors or issues.
• Act as a backup for Sr. Analysts, supporting tasks like post-change validations, application health checks, and UAT/regression testing.

What You Bring:

• Bachelor’s degree in Finance, Business Administration, Criminal Justice, Information Technology, or related field (or equivalent experience).
• Prior experience in customer service (an asset).
• Attention to detail and accuracy in data review.
• Basic data analysis skills to identify trends and anomalies.
• Effective investigative skills focused on efficiency and managing high volumes of alerts.
• Clear and concise written and verbal communication abilities.
• Strong organizational and time management skills.
• Ability to follow established processes and work independently.
• Basic proficiency in Microsoft Office Suite, especially Excel (an asset).
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering:

The hiring range for this position is $24.50 and you will also be eligible for our Flexible hybrid work model for better work-life balance.

Key skills/competency:

• Fraud Detection
• Risk Mitigation
• Financial Crime
• Data Analysis
• Customer Service
• Investigation
• Compliance
• Fraud Operations
• Payment Security
• Microsoft Excel