Marketing Coordinator (Permanent WFH)
Intelligent Technical Solutions · Philippines
- Hybrid
- Full-time
- ₱513,600 / year
- Philippines
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Job highlights
- Manage inbound sales and marketing inquiries.
- Handle call routing and lead qualification.
- Utilize CallRail and CRM systems daily.
- Provide administrative and marketing support.
- Work remotely with provided equipment.
About the role
Marketing Coordinator
Intelligent Technical Solutions (ITS) is seeking a responsive and detail-oriented Inbound Coordinator to serve as the first line of contact for inbound sales and marketing inquiries. This role ensures all inbound leads are properly captured, routed, documented, and followed up on. The Inbound Coordinator manages CallRail, routes calls to appropriate team members, pulls lists, supports sales administration tasks, and handles marketing-related operational requests such as business cards and email signatures. The ideal candidate is organized, customer-focused, tech-savvy, and attentive to detail.
Job Responsibilities
- Inbound Call Management: Answer and qualify inbound sales calls.
- Log call details in CRM.
- Tag and categorize calls in CallRail.
- Identify and flag Marketing Qualified Leads (MQLs).
- Route calls to appropriate sales representatives.
- CallRail & Lead Tracking: Manage CallRail tagging and reporting.
- Audit call recordings for quality and qualification.
- Maintain accurate tracking of inbound lead sources.
- Provide weekly inbound performance reports.
- Lead Routing & List Management: Pull and segment lists as requested.
- Route inbound leads to correct territories or reps.
- Monitor abandoned or missed calls and follow up.
- Administrative Support: Manage business card ordering requests.
- Coordinate email signature setup and updates.
- Support sales team with administrative lead tasks.
- Maintain contact data accuracy.
- Reporting & Coordination: Track inbound metrics (calls, form fills, appointments set).
- Support marketing reports related to inbound performance.
- Escalate urgent opportunities promptly.
Job Qualifications
- 2–4 years of administrative or marketing coordination experience.
- Experience with CallRail or call tracking platforms preferred.
- Familiarity with CRM systems (HubSpot preferred).
- Strong phone communication skills.
- High attention to detail.
- Organized and process-driven.
- Proficient in Microsoft Office or Google Workspace.
Job KPIs
- 100% inbound call logging accuracy.
- Response time to inbound calls < 5 minutes (during business hours).
- 100% lead routing accuracy.
- Weekly inbound reports delivered on time.
- Reduction in missed or untagged calls.
Job Characteristics
- Friendly and professional communicator.
- Highly organized.
- Detail-oriented.
- Reliable and consistent.
- Process-focused.
- Customer-first mindset.
Job Requirements
- A home office set up that meets the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
- Computer: A working computer with a minimum of 8GB RAM.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
- Excellent command of the English language both spoken and written.
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
- Able to pass our online behavior and cognitive assessments.
Compensation
Pay rate starts at Php 42,800.00 and may vary by experience and location.
Benefits
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
Key skills/competency
- Customer Service
- Lead Management
- CallRail
- CRM Systems
- Sales Administration
- Marketing Operations
- Data Accuracy
- Reporting
- Communication Skills
- Organization
Skills & topics
- Marketing Coordinator
- Inbound Sales
- Lead Management
- CallRail
- CRM
- HubSpot
- Administrative Support
- Remote Work
- Customer Service
- Sales Support
How to get hired
- Tailor your resume: Highlight administrative and marketing coordination experience, CRM familiarity (especially HubSpot), and CallRail usage. Quantify achievements with metrics like call logging accuracy or response times.
- Craft a compelling cover letter: Emphasize your customer-first mindset, attention to detail, and process-driven approach. Clearly state your remote work readiness and technical setup.
- Prepare for assessments: Be ready for online behavior and cognitive assessments. Practice clear and concise communication, especially for phone interactions.
- Research ITS values: Understand Intelligent Technical Solutions' core values and culture, as these will be discussed during the interview. Demonstrate a strong cultural fit.
Technical preparation
Master CallRail tagging and reporting features.,Practice HubSpot CRM data entry and lead routing.,Ensure your remote setup meets all requirements.,Familiarize yourself with Microsoft Office/Google Workspace.
Behavioral questions
Describe a time you handled a high volume of inquiries.,How do you ensure accuracy in data entry?,Give an example of excellent customer service.,How do you prioritize tasks under pressure?
Frequently asked questions
- What is the primary responsibility of the Marketing Coordinator at Intelligent Technical Solutions?
- The primary responsibility of the Marketing Coordinator, also referred to as the Inbound Coordinator, at Intelligent Technical Solutions is to serve as the first point of contact for all inbound sales and marketing inquiries, ensuring leads are accurately captured, routed, and followed up on.
- Is this a remote position? What are the home office requirements for the Marketing Coordinator role?
- Yes, this is a permanent Work From Home (WFH) position. Requirements include a Windows 11 or macOS 12+ computer with at least 8GB RAM, a stable internet connection (5 Mbps download/upload), a quality headset with noise cancellation, a smartphone for the authenticator app, and an HD webcam.
- What CRM and call tracking software does Intelligent Technical Solutions use, and is experience required for the Marketing Coordinator?
- Intelligent Technical Solutions uses HubSpot as their preferred CRM system and CallRail for call tracking. While experience with these is preferred, familiarity with CRM systems and call tracking platforms is essential. The job description highlights CallRail management as a key responsibility.
- What is the expected work schedule for the Marketing Coordinator position?
- The Marketing Coordinator role requires full-time commitment, working 40 hours a week, Monday through Friday, from 8:00 AM to 5:00 PM PST.
- How is performance measured for the Inbound Coordinator at Intelligent Technical Solutions?
- Performance for the Inbound Coordinator is measured by key performance indicators (KPIs) including 100% inbound call logging accuracy, response time to inbound calls under 5 minutes, 100% lead routing accuracy, timely delivery of weekly inbound reports, and a reduction in missed or untagged calls.
- What are the benefits offered to an employee in the Marketing Coordinator role?
- Employees receive a comprehensive benefits package including Health Plans/HMO for employee and dependents, Life Insurance, Flexible Benefit Reimbursement (dental, vision, mental health, wellness, government contributions), Paid Time Off (starting at 15 days), Maternity/Paternity Leave, Paid US Holidays, Night Shift Bonus, Salary Advancement/Loan, Health & Wellness Program, and company-paid training and certification.
- What is the starting pay for the Marketing Coordinator position at Intelligent Technical Solutions?