Product Analyst, Customer Experience
@ Intellifi

Vancouver, BC
CA$70,000
On Site
Full Time
Posted 18 hours ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXX***** @intellifi.ca
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Job Details

About Intellifi

Intellifi provides end-to-end digital lending solutions for established and emerging lenders in Canada by combining data, people, and technology to deliver faster, simpler solutions.

About the Role - Product Analyst, Customer Experience

Work with the Commercial Software team to drive product innovation and enhance user experience. You will design and wireframe new product features, collaborate with back-end and front-end developers, and work directly with users and clients to gather requirements and resolve issues.

  • Design and wireframe new features.
  • Collaborate with development teams.
  • Gather requirements and test product updates.
  • Resolve issues with timely decisions.
  • Utilize SQL and programming logic for troubleshooting.

Responsibilities

Interact with clients via phone or email, train and support client use, monitor engagement, and execute strategies for relationship development. Document bugs, test functionalities and maintain an expert understanding of Intellifi’s products and best practices.

Requirements

  • Exceptional verbal and written communication skills.
  • Experience with prompt engineering and AI tools.
  • Proficiency with Figma, PowerPoint, or other UX tools.
  • Minimum of 2 years in a product or customer-facing role.
  • Strong technological background and experience in a SaaS or tech environment.

Benefits & Perks

Includes Health and Wellness Spending Accounts, Health/Drug/Vision/Dental benefits, Paid vacation, RRSP Matching, Maternity/Parental Leave Top Up, discounted gym memberships, travel assistance, hybrid work arrangements, education reimbursement, training, mentoring programs, and more.

Equal Opportunity

Intellifi is an equal opportunity employer committed to diversity and inclusion. Disability-related accommodations are available upon request through HR@intellifi.ca.

Key skills/competency

Product Innovation, Customer Engagement, UX Design, SQL, Communication, Problem-solving, SaaS, Digital Solutions, Technical Analysis, Client Support

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How to Get Hired at Intellifi

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant product and technical experiences.
  • Research Intellifi's culture: Review their digital lending solutions and values.
  • Prepare examples: Discuss product innovation and customer engagement scenarios.
  • Practice technical queries: Brush up on SQL and UX design fundamentals.
  • Follow application tips: Submit a cover letter detailing client-facing achievements.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query practices.
Familiarize with UX design on Figma.
Practice technical troubleshooting scenarios.
Brush up on SaaS product functionalities.

Behavioral Questions

Describe a challenging client scenario handled.
Explain conflict resolution in a project.
Detail an example of teamwork under pressure.
Discuss managing multiple deadlines concurrently.

Frequently Asked Questions