Systems Support Analyst II - Linux / Clinical S... @ Intelerad
Your Application Journey
Email Hiring Manager
Job Details
About Intelerad
At Intelerad, we believe the path to answers in healthcare should be clear - whether you are waiting for a diagnosis or trying to expedite one. We empower physicians to get patients the answers they need faster and improve outcomes through modern medical imaging solutions. Headquartered in Raleigh, NC and Montreal, our nearly 800 employees serve 2,000 healthcare organizations worldwide.
Purpose
The Systems Support Analyst II is a seasoned technical professional responsible for resolving complex issues, ensuring optimal performance of enterprise applications, and delivering high-level customer support. The role involves serving as a subject matter expert on core systems, mentoring junior analysts, and collaborating with cross-functional teams.
Responsibilities
- Act as escalation point for Level I issues and end-user concerns.
- Troubleshoot advanced application, system, and integration issues.
- Provide technical mentorship and support to junior team members.
- Collaborate with system administrators and customer IT teams to optimize configurations.
- Ensure compliance with HIPAA and other privacy regulations.
- Analyze support case trends and recommend long term solutions.
- Create and maintain technical documentation and knowledge base articles.
- Participate in cross-functional incident response and resolution efforts.
- Support customer go-lives, software upgrades, and system migrations.
- Handle incoming client calls and provide effective communication.
- Work evening, weekend shifts and participate in an on-call rotation.
Qualifications
A bachelor’s degree in computer engineering, information systems, or a related field; or equivalent professional experience. A minimum of 3+ years experience in technical support, systems administration, or application analysis is required.
- Exceptional troubleshooting and root cause analysis skills.
- Strong customer service and communication skills.
- Experience with support ticketing systems like ServiceNow, Salesforce ServiceCloud, or ZenDesk.
- Advanced understanding of healthcare interoperability standards (PACS, RIS, DICOM, HL7, IHE).
- Proficiency in Windows Server environments, Active Directory, networking, SQL systems.
- Working knowledge of Linux systems, medical informatics architecture, VMware, and storage technologies.
- Experience with relational databases such as PostgreSQL, SQL Server, or Oracle.
- Ability to work independently in a high-paced, regulated environment.
Desired Competencies
- Industry certifications (Microsoft, VMware, Cisco) preferred.
- Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification.
- Fluency in additional languages; French is a strong asset.
- Experience supporting mission-critical applications in regulated industries.
Additional Information
All information will be kept confidential according to EEO guidelines. Applicants meeting minimum qualifications will be required to complete a 30 minute online assessment. Intelerad is an equal opportunity employer and adheres to ADA guidelines.
How to Get Hired at Intelerad
🎯 Tips for Getting Hired
- Research Intelerad's culture: Study their mission, values, and recent successes.
- Customize your resume: Highlight technical support and Linux expertise.
- Showcase certifications: Emphasize any relevant industry certifications.
- Prepare for technical questions: Focus on troubleshooting and system administration.
- Practice communication skills: Be ready for behavioral and scenario questions.