HR Business Partner Contact Center

Job Summary

Supporting our Contact Centers, we are looking for an HR Business Partner who can provide day-to-day and strategic guidance on people and organization development strategies in support of Integrity’s goals. This role is a great fit if you thrive in dynamic, matrixed environments, have experience in large organizations (500+ employees), and are skilled at navigating both corporate and field HR challenges. Experience in a contact center or high-growth environment is highly valued, bringing a proactive, adaptable approach to evolving business needs.

Job Responsibilities

• Serve as the primary point of contact for Contact Center leadership and employees on Workforce Planning, Talent Development, Employee Relations, Performance Management, as well as providing situational guidance.
• Collaborate and partner with Integrity’s People & Culture COEs to provide valuable responses and solutions to our employees related to payroll, benefits, and company policies.
• Support business unit leadership with talent management initiatives, including annual performance management process, employee engagement, succession planning, development planning and/or tools to support continuous development of our people.
• Consult with business unit management on promotions, transfers, and new hires in collaboration with People & Culture team and FP&A Leadership.
• Lead and support change management efforts, ensuring smooth transitions during organizational transformations, HR process improvements, and workforce restructures.
• Mediate and resolve employee relations issues; conduct thorough and objective investigations in partnership with leaders and legal team resources.
• Utilize people analytics and metrics to develop solutions and address gaps and capitalize on opportunities.
• Consult with business unit leadership on organizational design, restructuring as well as workforce and succession planning.
• Provide HR expertise in establishing HR procedures and best practices to guide our business units to achieve business excellence.
• Facilitate team building and professional development workshops as needed based on leadership needs.

Your Experience and Skills

• 4+ years of HR Business Partner experience, with strong expertise in Employee Relations and high-volume environments (Contact Center/Call Center experience preferred).
• Change Management: Experience leading and managing business integrations, ensuring smooth transitions for employees and alignment of HR practices.
• Ability to design and execute programs that meet the needs of the organization.
• Ability to coach, mentor and advise where appropriate to help managers and employees grow and develop in alignment with business and personal goals.
• Proven ability to influence various levels of leadership without direct authority in both an in person and virtual environment.
• Strong judgement and analytical skills necessary to investigate complaints, advise on performance management, identify problems, and recommend solutions.
• Excellent internal consulting skills and ability to build partnerships at all levels within the organization.
• Significant experience of managing change within the employee relations arena.
• Demonstrated expertise and comprehension of ADA and FMLA regulations.
• Bachelor's degree (BA/BS) from 4-year college or university in human resources, business or related field.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Key skills/competency

• HR Business Partner
• Employee Relations
• Contact Center HR
• Talent Management
• Performance Management
• Change Management
• Workforce Planning
• Organizational Development
• HR Analytics
• FMLA/ADA Compliance