Contract Manager

Contract Manager

Integral Care is seeking a skilled Contract Manager to oversee the full lifecycle of contracts, ensuring external provider services meet all contractual, regulatory, and performance standards. This role is crucial for developing contract specifications, monitoring compliance, conducting performance reviews, and collaborating with various stakeholders to expand provider networks and address service gaps. If you have a strong background in contract management within human services or business administration, and a commitment to quality service delivery, we encourage you to apply.

Job Summary

The Contract Manager performs complex contracting, provider network development, quality assurance, and compliance activities to ensure that services delivered by external providers meet contractual, regulatory, and performance standards. This position oversees the full lifecycle of contracts, from procurement and onboarding through monitoring and renewal, and works collaboratively with internal departments, external providers, government entities, and community stakeholders. Core duties include developing contract specifications, ensuring compliance with state and federal regulations, conducting performance monitoring and site reviews, providing technical assistance and training to providers, and maintaining accurate records and reports for oversight agencies. The Contract Manager also participates in strategic planning to expand provider networks, address service gaps, and implement best practices for service delivery, including Housing First and recovery-oriented approaches when applicable.

This role requires strong analytical, organizational, and interpersonal skills, as well as the ability to interpret complex regulations and manage multiple projects concurrently. The position operates under general supervision with significant latitude for independent judgment and decision-making.

Essential Duties & Job Responsibilities

• Develop and execute provider contracts in compliance with regulations and agency policy.
• Monitor provider compliance and performance through desk reviews, site visits, data analysis, and corrective action planning.
• Provide technical assistance and training to providers to ensure compliance with program requirements.
• Maintain accurate provider directories and network information, communicating changes to stakeholders.
• Ensure data reporting and analysis are timely and accurate for funding and regulatory agencies.
• Support network expansion and recruitment efforts to address service gaps.
• Develops and manages contracts, including Requests for Applications (RFAs), credentialing, negotiations, and amendments.
• Maintains provider directories and communicates changes to stakeholders.
• Provides technical assistance and training to ensure compliance with program requirements.
• Participates in network development and targeted recruitment to address service gaps.
• Ensures accurate and timely submission of reports to funding and regulatory agencies.
• Coordinates with internal departments to align contract deliverables with organizational goals.
• Conducts quality assurance reviews to verify billing accuracy and service delivery compliance.
• Provide optimal trauma-informed care by completing all required training and consistently incorporating trauma-informed principles into service delivery as applicable, including, where appropriate, recognizing the signs and impacts of life-changing experiences, demonstrating awareness and sensitivity in interactions, creating a safe and supportive environment, and applying best and promising practices in work with clients, families, staff, and others.
• Provide suicide-safer care by completing all required training; responding appropriately to and managing crisis situations, including assessing risk of harm to self or others and implementing necessary safety measures; supporting access to suicide prevention and intervention services for all individuals; and, for clinical roles, completing required screenings, safety planning, and caring contacts in accordance with policy and practice standards.
• Provides optimal service to all clients, both internal and external. Responds promptly, professionally, and respectfully to client needs, requests, and concerns; communicates clearly; maintains confidentiality as appropriate; and collaborates effectively to resolve issues and support the health, dignity, independence, and success of those served.
• Provide bilingual services, when applicable, by communicating directly with individuals of limited English proficiency in the target language or by facilitating access to appropriate language assistance resources, in a professional and effective manner.
• Regular, predictable attendance is considered to be an an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
• Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education & Experience

Required:

• Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.
• Minimum 5 years of experience in human services, business administration, or related field.

Preferred:

• Master's degree.
• Experience in budgeting, program evaluation, and provider network development.

Licenses & Certifications

Required:

• Current and valid driver's license and a clean driving record.

Preferred:

• Project Management certification.

Why join us:

Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's Gym membership discount
• Mileage reimbursement

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

Key skills/competency

• Contract Management
• Provider Network Development
• Quality Assurance
• Compliance
• Regulatory Affairs
• Performance Monitoring
• Technical Assistance
• Strategic Planning
• Human Services
• Business Administration