Business Advisor, Operational Excellence

@ Intact

About the Role

As a Business Advisor in our Claims Optimization team at Intact, you will drive efficient processes to deliver unparalleled customer service. You will act as a global representative of the claims department by embracing a continuous improvement mindset, working autonomously, and paying strong attention to detail.

What You Will Do

• Lead or participate in process improvement projects from idea to implementation.
• Optimize claims management models and work methods for better efficiency.
• Collaborate with various teams to define current and future states using a process improvement framework.
• Champion change management and support sustainable change implementations.
• Collect, analyze, and organize data to answer key business questions.
• Perform cost-benefit analyses and in-depth statistical reviews.
• Communicate complex concepts to a range of stakeholders effectively.
• Create and deliver documentation, tools, and training materials.
• Coach others to adopt continuous improvement methodologies.

What You Bring

• 3+ years' experience as an advisor, analyst or similar role.
• Experience in the insurance industry; claims experience is an asset.
• Lean Six Sigma certification or equivalent experience.
• Background in STEM and practical project and change management skills.
• Intermediate to advanced skills with Microsoft Office and data visualization tools.
• Strong analytical, communication, and presentation skills.
• Bilingual in French and English for national interaction.
• Authorization to work in Canada.

What We Offer

Intact provides a hybrid work model, competitive financial rewards, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, and additional perks including extra days off, a wellness account, and continuous learning opportunities. A commitment to inclusion, diversity and accessible recruitment is at the core of our employee promise.

Key skills/competency

• Process Improvement
• Claims Management
• Data Analysis
• Project Management
• Change Management
• Lean Six Sigma
• Stakeholder Communication
• Process Mapping
• Statistical Analysis
• Bilingual