Technical Project Manager

About Intact Insurance UK

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Intact Insurance UK is leading a transformation in insurance, helping people, businesses, and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job; you’re stepping into a career where you can make a real difference. We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

The purpose of this role is to manage the delivery of Modern Workplace (MWP) focused technology projects, ensuring solutions are aligned with existing platforms, service architecture, and deployment strategies. You will lead the planning and execution of initiatives across MWP, End-User Computing (EUC), and related collaboration technologies and security, with a strong emphasis on operational readiness and scalability.

You are accountable for coordinating cross-functional teams to deliver infrastructure projects within agreed parameters of cost, time, and quality. You will have solid technical knowledge across Modern Workplace technologies such as Microsoft 365, Intune, Entra ID, and other Microsoft product stack technologies. Experience of driving technology change/adoption and reporting, along with experience with integrations and migration paths from on-prem solutions to Microsoft 365, is essential.

You will bring experience in managing the infrastructure lifecycle, systems integration, service design, and cutover planning. You will work closely with internal stakeholders and external suppliers to ensure infrastructure solutions meet business and technical requirements. You will define project outputs, clarify scope, and ensure alignment with delivery milestones and success criteria. As a Technical Project Manager, you will be empowered to shape your team’s ways of working and apply the most effective delivery techniques to achieve project goals.

You will collaborate with Heads of Portfolio and platform owners to optimise infrastructure delivery and accelerate value realisation. As part of the Portfolio Delivery Team, you will contribute to planning, tracking, and reporting activities that support the successful execution of infrastructure projects.

You’ll Make An Impact By

• Lead the development of infrastructure service architecture, embedding operational controls and standards to support sustainable, secure, and scalable technology and business service outcomes.
• Manage infrastructure delivery and ongoing support costs (e.g., hardware, hosting, managed services).
• Plan and execute launch or cutover activities for complex infrastructure deployments, ensuring effective change management, stakeholder engagement, and post go-live support.
• Operate within established governance frameworks, ensuring compliance with infrastructure standards, security policies, and change control processes.
• Define and apply the most suitable project delivery methodology (Waterfall, Agile, or Hybrid), establishing clear roles, responsibilities, and team structures to support efficient infrastructure delivery.
• Ensure timely delivery of infrastructure components to meet agreed milestones, quality standards, and budget constraints.
• Manage project budgets, ensuring visibility and agreement on total cost of ownership, including capital and operational expenditure.
• Contribute to continuous improvement, shaping infrastructure delivery frameworks and standards through feedback and lessons learned.

Your Skills And Experience

• End-to-end delivery of MWP projects, ensuring teams have the right technical skills, resources, and support to deliver across network, server, storage, and cloud domains.
• Scoping, planning, and estimating infrastructure work, defining delivery structures and ways of working that suit the complexity and scale of infrastructure programmes.
• Development of service architecture and operational controls, in partnership with Service Managers, to ensure infrastructure solutions are secure, resilient, and support long-term business service outcomes.
• Supplier and vendor management, including negotiation and oversight of commercial agreements for infrastructure delivery and ongoing operational costs (e.g., hosting, hardware, managed services).
• Planning and execution of launch/cutover activities for infrastructure deployments, including change management, stakeholder coordination, and post-implementation support.
• Quality assurance, reviewing and approving infrastructure deliverables to ensure they meet design, performance, and security standards.
• Agile delivery capability, with the flexibility to apply Waterfall, Agile, or Hybrid methodologies depending on the nature of the infrastructure project.

Why You’ll Love It Here

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know; we’re here to support you.

Key skills/competency

• Project Management
• Microsoft 365
• Intune
• Entra ID
• Infrastructure Delivery
• Agile/Waterfall Methodologies
• Stakeholder Engagement
• Vendor Management
• Change Management
• Service Architecture