Product Analyst

Who We Are

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.

We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.

While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.

Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity

What’s In It For U

• Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative.
• Generous Time Off: Our leadership believes in taking the time you need when you need it.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.

Insurity’s Next Product Analyst

In this role, you will Join Insurity’s Product Analyst team to support our customers and internal stakeholders by triaging incidents, analyzing issues, and driving continuous improvements in our products and services. You’ll work across global time zones, collaborate closely with product and support teams, and use your technical and analytical skills to keep our solutions stable, efficient, and customer‑focused.

What Our Product Analyst Will Do

• Triage incoming tickets and keep cases moving toward resolution.
• Provide day-to-day support and troubleshoot low to medium complexity customer issues and requests.
• Keep workflow management systems and customer-facing tools updated with accurate, current ticket information.
• Execute and coordinate known data maintenance scripts and support periodic data quality audits with the right teams.
• Escalate issues to appropriate resources per defined procedures and ensure follow-up through to resolution.
• Contribute to and help maintain the knowledge base for training and knowledge transfer purposes.
• Assist with functional root-cause analysis and suggest continuous improvement ideas to reduce low value incidents and improve service quality.
• Provide tool self-service support and ad-hoc training for customers, internal users, and new employees as needed.
• Work effectively with other departments, external software suppliers, and partners, consistently striving to exceed goals.
• Support coverage across global time zones (Asia Pacific, EU, US East and West) including some work outside normal business hours, weekends, and holidays, as required to meet customer needs.

Who We’re Looking For

• Strong analytical and critical thinking, with sound judgment and attention to detail.
• Excellent written and oral English communication; able to present information clearly to different audiences.
• Proven ability to manage time, plan work, and handle multiple priorities in a fast-paced environment.
• Self-starter and quick learner who can collaborate effectively and work independently when needed.
• Flexible and adaptable, comfortable working with changing priorities and global teams/shifts.
• Process mindset with strength in process analysis, design, and management, plus solid business and technical acumen.
• Proficient with Microsoft Word, Excel, and PowerPoint; working knowledge of SQL, programming logic, and web-based troubleshooting tools.
• 2–4 years in a support, development, or consultancy environment (product, application, or technical support experience strongly preferred).
• Experience supporting or configuring software products, ideally in insurance or financial services, is an advantage.
• Comfortable working non-standard hours to support customers across global time zones.

Key skills/competency

• Analytical thinking
• Critical thinking
• SQL
• Troubleshooting
• Data analysis
• Product support
• Customer support
• Process improvement
• Global team collaboration
• Insurance software