Customer Support Manager E-Commerce

About the Customer Support Manager E-Commerce Role

As a Customer Support Manager E-Commerce at Müller Holding GmbH & Co. KG, you will have the unique opportunity to not only resolve customer inquiries and problems but also actively shape and develop the customer service function within the E-Commerce division.

What We're Looking For

• Residency: Only for applicants residing in Germany.
• Language: Fluent in German.
• Completed commercial apprenticeship or comparable qualification.
• Initial experience in customer service – nice to have, but not a must.
• Structured, solution-oriented mindset and strong communication skills.
• Enthusiasm for interacting with people – online and offline.
• Proficient in MS-Office.

Your Responsibilities

• You will be in direct customer contact, handling telephone and written inquiries.
• You will work closely with various departments such as Purchasing and Logistics.
• Your ideas are valuable! You will develop and improve processes and standards for our customer service.
• You will identify frequently occurring customer concerns and independently derive improvement measures.
• You will support the further development of our knowledge database.

About Müller Holding GmbH & Co. KG

At Müller, we are a team. We start each day with the goal of doing our best so that our customers can hold items that inspire, surprise, and fascinate them. We know what matters because trade is fun for us!

Our customers appreciate our friendly expert advice, affordable prices, strong private labels, and diverse product range. In addition to Germany's largest drugstore offering, Müller stands for true variety: Perfumery, Naturshop, Stationery, Toys, Multi-Media, Household/Ambience, Handicrafts, Hosiery. That's all Müller.

With approximately 190,000 items and excellent service, we are a leading experiential department store in Europe. With over 850 branches and a pleasant shopping atmosphere, we convince our customers in seven countries. We strive to be even closer to our customers and continue to focus on expansion.

With around 35,000 employees and 950 apprentices and students, we are one of the top employers in Germany.

Key skills/competency

• Customer Service
• E-Commerce
• Communication Skills
• Problem-solving
• Process Improvement
• MS-Office Proficiency
• Customer Support
• Team Collaboration
• German Language
• Logistics Coordination