Associate Product Operations Manager
@ Instacart

Hybrid
CA$100,000
Hybrid
Full Time
Posted 23 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXXX****** @instacart.com
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Job Details

Overview

Join Instacart in transforming the grocery industry. As an Associate Product Operations Manager, you will drive go-to-market and launch success for impactful product initiatives. You will work as the operational bridge between product, technical, and business partners, using analytics and AI-powered tools to enhance product outcomes and operational excellence.

About the Role

Lead GTM and product launch readiness by collaborating with Product, Engineering, Marketing, and Support teams to ensure cross-functional alignment. Develop mechanisms for capturing and acting on customer feedback. Use AI-driven solutions to recommend and implement process optimizations. Build and maintain comprehensive documentation for operational tasks, and analyze data using SQL, BI tools, and spreadsheets to diagnose challenges and drive continuous improvement. Project manage initiatives to meet timelines and deliver value.

About the Team

The Product Ops team is key in linking product teams, operations, and customers. The team focuses on three core pillars: Voice of the Customer, Enablement, and Quality. They collaborate with R&D and GTM teams across the product lifecycle to transform customer feedback into actionable insights using AI to drive process automations.

About You

You should have a bachelor's degree or relevant practical experience, and 4+ years in product operations, project management, business analytics, or similar roles in a technology environment. Strong analytical skills with SQL, Excel/Google Sheets proficiency, and experience with AI-driven tools are required. Excellent cross-functional collaboration, communication, and customer advocacy skills are essential. Preferred candidates have go-to-market planning experience, background in tech, SaaS or marketplace companies, and familiarity with BI and data visualization platforms.

Compensation & Benefits

This remote role is open to candidates in Ontario, Alberta, British Columbia, and Nova Scotia. Compensation in Canada ranges from $95,000 to $106,000 CAD with eligibility for a new hire equity grant and annual refresh grants. Instacart offers highly competitive benefits and flexible work arrangements under its Flex First policy.

Key skills/competency

  • Product Operations
  • Go-to-Market
  • Launch Readiness
  • Analytics
  • SQL
  • AI Tools
  • Project Management
  • Customer Feedback
  • Automation
  • Cross-functional Collaboration
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How to Get Hired at Instacart

🎯 Tips for Getting Hired

  • Customize your resume: Highlight product ops and analytics skills.
  • Research Instacart: Understand their mission and Flex First culture.
  • Showcase analytical proficiency: List experience with SQL and BI tools.
  • Prepare for cross-team interviews: Emphasize collaboration and project management.

📝 Interview Preparation Advice

Technical Preparation

Practice SQL queries and data analysis.
Review BI dashboards using Looker/Tableau.
Familiarize with AI operational tools.
Study process automation techniques.

Behavioral Questions

Describe teamwork during challenging projects.
Explain a time you influenced product decisions.
Share customer advocacy experiences.
Discuss managing multiple priorities.

Frequently Asked Questions