IT Systems Administrator Housing

IT Systems Administrator (Housing Systems)

The IT System Administrator (Housing Systems) reports to the Housing Department IT Manager and is responsible for overseeing the maintenance, support, training, and security of the department's primary Housing System. This includes StarRez Resident and Property Management software, TMA Maintenance and Custodial Management software, and other related systems. The IT System Administrator (Housing Systems) will act as the primary liaison with business unit clients, administrators, end-users, and other institutional stakeholders and IIT staff, providing customization and integration support and ensuring the successful operation of these systems.

What Makes University Housing A Great Place?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship.
• A rapidly growing center within an academic setting.

What You Will Do

• Serve as the StarRez Housing System database administrator, responsible for testing all its related modules and acting as the primary liaison to the StarRez Account Manager at StarRez Inc.
• Meet with decision-makers, system owners, and end-users to define business functionality, end-user operations requirements and outcomes, and identify and resolve systems and business process issues.
• Lead team review and planning sessions for full use and deployment of systems at key events such as seasonal opening and closing, summer transitions, etc.
• Evaluate future needs and developments to determine if internal resources or external consultants are required for successful implementation, and work with the Senior team to implement necessary contracts.
• Serve as Systems Administrator with a primary responsibility and focus on the Housing residential management system StarRez, and related components.
• Play a lead role in the StarRez Housing Portal migration from the legacy portal to StarRez PortalX. This project will involve detailed coordination and timing between the vendor StarRez and multiple third-party systems.
• Perform general system maintenance and support.
• Assist the IT team in evaluating, planning, installing, upgrading, and maintaining hardware, software, and peripherals for all Housing team members.
• Create, update, and provide documentation of all technical operational processes for Auxiliary Services units, with a primary focus on Housing.
• Assist Housing IT and other staff with projects, desktop support, user support, and the PC replacement program.
• Maintain system security, including regularly scheduled audits of system access.
• Facilitate training on departmental software, including but not limited to StarRez, TMA, CCURE 9000, Genetec Security Desk, etc.
• Responsible for the management of security groups and related roles as they pertain to accessing system content.
• In cooperation with IT team members (IT Manager, PC Systems Coordinator, GA’s), be on call for critical periods such as opening, closing, major upgrades, and other emergencies and scheduled events.
• Other duties as assigned.

Disclaimer: This job requisition provides a high-level job definition and is not intended to provide a comprehensive or exclusive list of job duties. Job duties and/or responsibilities may change at the discretion of the employee's direct supervisor.

Qualifications

• Minimum Hiring Qualifications: Bachelor's degree and two years of related experience, or a combination of education and related experience.
• Salary offers will be determined based on the candidate’s qualifications in relation to the Minimum Hiring Standards. Candidates earlier in their careers are typically offered salaries closer to the minimum of the hiring range, while those with more advanced or relevant experience may be considered for compensation at or above the hiring range.

Key skills/competency

• StarRez
• TMA Maintenance
• Housing Systems
• System Administration
• Database Administration
• IT Support
• System Security
• User Training
• Project Coordination
• IT Operations