Customer Service Representative - 1st Shift

Drive Your Career Forward with Inontime!

At Inontime, we build careers in an employee-owned company. Join as a full-time 1st Shift Customer Service Representative with a path toward Outside Sales. Top performers may advance to a role managing client relationships and growing new accounts.

What We Offer

• Salary + Overtime Pay
• Shift Premiums for hours between 6:00 PM – 5:00 AM
• 100% Employee-Sponsored Health Insurance (starts Day 1)
• Monthly Profit Sharing, ESOP, and 401(k) with 4% Company Contribution
• Paid Training & Onboarding, Company-Provided Uniforms, and PTO

Available Shift

• 1st Shift, Monday–Friday Schedule
• Occasional local travel for future sales role

What You’ll Do

• Communicate with customers via phone and email regarding shipments, scheduling, and service updates
• Enter and manage shipment details in our Transportation Management System (TMS)
• Coordinate with internal teams to ensure timely deliveries
• Resolve customer issues and troubleshoot problems promptly
• Maintain accurate customer records and assist in quoting logistics services
• Learn company services, pricing structures, and industry regulations
• Identify potential sales opportunities and support the outside sales team
• Participate in training and eventually shadow sales reps on client visits

Requirements

• High school diploma or GED required; associate or bachelor’s degree preferred
• Customer service or logistics/transportation experience is a plus
• Strong communication, problem-solving, and time management skills
• Tech-savvy and comfortable learning logistics software (TMS, CRM, etc.)
• Team player with a proactive attitude and willingness to learn
• Valid driver’s license and ability to travel for future sales responsibilities

Key skills/competency

• Customer Service
• Logistics
• Communication
• TMS
• Problem-solving
• Time Management
• Sales Opportunity
• Teamwork
• Dispatch
• Employee Ownership