Customer Services Representative - Member Billi...

@ InMotion Ventures

About InMotion Ventures 3

InMotion Ventures 3 is a newly merged powerhouse combining two innovative brands, PIVOTAL and THE OUT. These brands are united by a mission to reshape vehicle usership and redefine the automotive client experience.

About the Brands

PIVOTAL: A car subscription service launched in 2019 that offers flexible access to Jaguar and Land Rover models with a single monthly payment covering depreciation, servicing, and more.

THE OUT: A reinvented luxury car rental service providing hassle-free experiences with world-class vehicles delivered directly to your door.

About the Role - Customer Services Representative - Member Billing Department

You will be a key member of the wider Member Services team supporting both subscription and rental services. You will proactively chase unpaid invoices, negotiate payments, and resolve customer queries through telephone, email, or live chat. The role requires occasional travel to the central London office (Old Street) while being primarily work-from-home.

Role Responsibilities

• Process customer enquiries via telephone, email, or live chat.
• Investigate and resolve customer queries quickly and patiently.
• Monitor incoming payments and chase unpaid invoices.
• Collaborate as a team player and support colleagues during key dates.
• Contribute to continuous improvement and automation of processes.
• Maintain accurate internal records and support billing issues and loyalty redemptions.
• Uphold confidentiality of records and financial information.
• Work closely with the Sales and Member Services team for proactive customer support.

Skills & Experience

• Minimum 2 years in a customer service environment.
• Credit control or debt recovery experience is a plus.
• Excellent written and verbal communication skills in English.
• Strong conflict management, negotiation, and influencing skills.
• Experience with Salesforce is desirable.
• Extreme attention to detail, accurate record-keeping, and excellent time management.

What We Offer

• Permanent contract with a hybrid working environment.
• 25 days annual leave plus bank holidays and a birthday day off.
• 2 additional discretionary days off for volunteer work.
• Competitive salary with a discretionary bonus scheme.
• Contributory pension scheme and Health Care Cashplan.
• An opportunity to be part of a growing team revolutionising luxury automotive services.

Key skills/competency

Customer service, billing, debt recovery, negotiation, Salesforce, conflict management, record keeping, time management, communication, teamwork