Senior Sales Excellence Analyst

Senior Sales Excellence Analyst

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

We are seeking a passionate and experienced Senior Sales Excellence Analyst to join our Commercial Excellence team. This is your chance to play a pivotal role in the management, optimization, and user adoption of our Salesforce.com platform, directly supporting our commercial teams across the diverse markets. Leveraging your extensive Salesforce knowledge, you will be instrumental in driving user maturity, delivering training, enhancing data quality, and ensuring our CRM system effectively supports sales processes and strategic objectives, ultimately contributing to our commitment to continuous innovation and customer excellence for our businesses.

Responsibilities

• Drive CRM (Salesforce.com) platform improvements and support CRM initiatives.
• Create, maintain, and adapt standard Dashboards and Reports within Salesforce.com to meet regional needs; support business units by providing insightful data analysis and performance metrics.
• Develop and deliver training for commercial teams on Salesforce.com functionalities and associated sales processes, ensuring compliance and best practice adoption.
• Maintain Salesforce.com effectiveness system for users by managing day-to-day maintenance activities, supporting on processes and resolving user-related needs in a timely manner.
• Translate business needs from stakeholders into clear requirements for enhancements and developments, understanding priorities.
• Support data quality initiatives within Salesforce.com for the business, assisting with data cleansing, import, and management processes.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Economics, or a related field.
• 2+ years of hands-on experience within a Salesforce.com environment, including system administration, generating reports, creating dashboards, and providing user support and insights.

Core Competencies

• Excellent problem-solving skills with a solutions-driven approach and strong analytical thinking.
• Ability to influence and collaborate effectively across multi-disciplinary teams and business units to achieve objectives.
• Strong communication (verbal and written) and coaching abilities; capable of explaining technical concepts to non-technical users.
• Good attention to detail with the ability to think logically across complex scenarios and data sets.
• Well-organized with demonstrated ability to manage multiple tasks and small projects effectively.
• High desire to learn and grow, showing curiosity and a diligent work ethic.
• Proven experience in developing and delivering coaching and training sessions on Salesforce.com to diverse user groups.
• Strong understanding of core sales processes (e.g., lead management, opportunity management, forecasting) and Salesforce best practices.

Preferences

• Experience supporting commercial or sales teams within an industrial or manufacturing environment.
• Familiarity with Salesforce Lightning, Flow Builder, or related automation tools.
• Multi-language proficiency for training and support delivery. Spanish is highly preferred.

Travel & Work Arrangements/Requirements

This is a remote position within the United States. Occasional travel (up to 15%) for workshops, project meetings, or team events.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Key skills/competency

• Salesforce.com
• CRM
• Sales Operations
• Data Analysis
• Reporting
• Dashboards
• Training
• User Adoption
• Process Improvement
• Commercial Excellence