Biomedical Onsite Technician

About InfuSystem

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

Role Summary: Biomedical Onsite Technician

The Biomedical Onsite Technician is responsible for navigating hospitals and/or healthcare clinics to locate medical devices, performing physical inventory, installing tracking devices and beacons, testing, evaluating, and performing preventative maintenance on medical equipment at the customer’s facility. They will accurately document service actions in a digital work order and demonstrate our ‘customer is 1st’ culture by taking ownership, doing the right thing, and problem solving.

In This Role, The Ideal Candidate Will

• Carry out service-related activities such as preventative maintenance, conducting physical inventories, and completing minor repairs.
• Must be able to travel to customer sites, locally or by air, based on scheduling and project needs. Certain assignments may involve on‑site stays of approximately 1 to 6 weeks.
• Plan daily activities while at the customer site to locate and test devices within agreed upon time frames.
• Perform workflow to ensure the most efficient processing of medical devices.
• Track project completion statistics against contracted inventory to ensure project completes within the project schedule.
• Maintain consistent communication and documentation with both the site contacts and leadership by providing real‑time updates on progress, as well as timely notifications of any issues encountered or delays in service.
• Follow all customer protocols and policies while at the customer’s facility.
• Plan out and install tracking beacons throughout customer facility to ensure full coverage.
• Always be presentable and approach customer employees in a polite and respectful manner.
• Work with customer employees to locate devices efficiently and quickly throughout their facility.
• Provide the most cost effective and timely servicing of medical devices to meet all customer needs.
• Document essential details of service actions and observations of pump conditions and operations. This crucial process will allow people to understand the history of a device and provide the customer with more beneficial information.
• Accurately follow established process and procedures to diagnosis, test and recertify devices.
• Complete routine maintenance on a limited range of device models.
• Accurately entering work orders with correct parts, labor, equipment info and performance results into the Service Information System.
• Perform evaluations and/or estimations on the devices.
• Remain current and knowledgeable on all areas of processes and procedures.
• Remain flexible, open and eager to learn from fellow employees to best meet and exceed the customers’ expectations at all times.
• Performs other related duties as required.

Supervisory Responsibilities

This position has no supervisory responsibilities but is expected to perform in an autonomous role that involves decision making and solid judgement.

Required Qualifications

• Reliable means of transportation with active, valid car insurance for travel between customer sites as required.
• Valid, unexpired driver’s license maintained at all times.
• Real ID (effective May 2025) or valid US Passport.

The Ideal Candidate Will Have The Following Qualifications

• Troubleshooting and repair in electronic or mechanical devices experience and/or training.
• Exceptional verbal and communication skills as well as strong organizational skills.
• High School diploma or GED required; some college education preferred.
• Knowledge of Microsoft Office Suite to include word, excel and outlook.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to deal with problems involving several concrete variables in standardized situations.

Personal And Professional Attributes

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic.
• Sound judgment.
• Proven written and verbal communication skills.
• Natural curiosity to pursue issues and increase expertise.
• Pursue and design innovative analytical performance metrics.
• The courage to promote and defend ideas and analyses.
• Passionate about InfuSystem and serving customers and patients.
• Strives to make an impact on improving our business processes and results.
• Exemplary honesty and integrity.
• Ability to collaborate effectively and work selflessly as part of a team.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Comprehensive Benefit Package

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution.
• Health Savings Account (HSA).
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• Dental and Vision premiums covered by InfuSystem.
• 401(k) with a specified Company Match.
• Life Insurance, STD & LTD.
• Employee Stock Purchase Program.
• Tuition Assistance.
• Generous Paid Time Off plan.
• Paid Parental Leave.
• Employee Assistance Program.
• Competitive Pay.
• Direct Deposit.
• Employee Referral Bonus.

Key skills/competency

• Biomedical Equipment Maintenance
• Medical Device Repair
• Field Service Operations
• Preventative Maintenance
• Inventory Management
• Technical Troubleshooting
• Customer Service
• Digital Documentation
• Patient Safety Protocols
• Workflow Optimization