1 month ago
Technical Process Specialist
Infosys
On Site
Full Time
€40,000
Paris, Île-de-France, France
Job Overview
Job TitleTechnical Process Specialist
Job TypeFull Time
Offered Salary€40,000
LocationParis, Île-de-France, France
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Job Description
About The Role
Infosys BPM is seeking motivated and skilled IT Support Specialists to join our on-site team. In this hands-on role, you will provide high-quality technical support, ensure smooth IT operations, and act as an essential interface between users and advanced support teams.Location
The company’s headquarters is in Paris, while the work location is at the client’s site in Beauvais and Ennery. Work from the office - 5 days.Your Responsibilities
- Install, configure, and maintain hardware: desktops, laptops, printers, scanners, and other peripherals
- Diagnose and resolve software issues across Microsoft Windows, macOS, Microsoft 365, and other business‑critical applications
- Troubleshoot network connectivity issues (LAN, WLAN, VPN) and support basic configuration of network devices
- Perform preventive maintenance on IT equipment
- Support deployment and decommissioning of IT assets
- Provide timely, clear, and effective technical assistance to end users
- Document all support activities, solutions, and asset movements in the ticketing system
- Escalate complex issues to higher‑level teams (networking, systems, server)
- Maintain a professional, customer‑focused attitude in all interactions
- Follow IT policies, security standards, and corporate compliance guidelines
- Travel occasionally to nearby locations to perform support tasks approx. 3–4 times per month within 20–30 km
- Provide secondary VIP support based on existing SOPs and training
Your Profile
- 3-4 years of experience in IT support or a similar role
- Strong knowledge of Windows and macOS
- Hands‑on experience troubleshooting hardware and software components
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, WLAN)
- Experience with Microsoft 365 tools: Outlook, Word, Excel, PowerPoint, Teams
- Strong diagnostic and problem-solving abilities
- Excellent communication and interpersonal skills—able to explain technical topics clearly to non‑technical users
- Ability to work independently, manage time effectively, and prioritize tasks
- Ability to lift and move IT equipment (e.g., PCs, monitors)
- Local language and fluent English
- Valid driver’s license (mandatory)
Key skills/competency
- IT Support
- Technical Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Connectivity
- Microsoft Windows
- macOS
- Microsoft 365
- Problem-Solving
- Customer Service
How to Get Hired at Infosys
- Tailor your resume: Highlight 3-4 years of IT support, Windows, macOS, and Microsoft 365 skills.
- Showcase problem-solving: Emphasize your diagnostic abilities and clear communication with non-technical users.
- Demonstrate technical skills: Mention hardware/software troubleshooting and network concepts (TCP/IP, DNS, DHCP).
- Prepare for on-site work: Confirm your willingness to travel locally and lift IT equipment.
- Highlight language proficiency: State your fluency in the local language and English.
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