Transition Manager
Infosys · United States
- Hybrid
- Full-time
- $170,000 / year
- United States
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Job highlights
- Manage large managed services outsourcing transitions.
- Lead global delivery model implementations.
- Develop transition solutions and cost estimates.
- Ensure client satisfaction and engagement profitability.
- Provide cross-functional team leadership.
About the role
Senior Global Sourcing Manager Transition Manager
Infosys is looking to hire a Senior Global Sourcing Manager (Transition Manager) who will be responsible for managing all aspects of the startup of large managed services engagements (Transition period), with a primary focus on outsourcing using a global delivery model.
Key Responsibilities
- Be the single point of accountability for transition activities.
- Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization.
- Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses.
- Conduct workshops to help prospects define requirements and build a business case for outsourcing.
- Provide leadership to cross-functional and cross-cultural engagement team members.
- Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
- Lead the creation and execution of due diligence plans for new engagements.
- Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability.
- Ensure the engagement team meets service level commitments upon completion of transition.
- Provide effective turnover to the engagement manager prior to the end of transition.
Requirements
- 10-15 years of sales, solution development and delivery experience with a large Systems Integrator/Big 3 Consulting Company (someone who was responsible for delivering what they designed and sold).
- Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services.
- Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.).
- Ability to develop/maintain positive client relationships and monitor client satisfaction.
- Demonstrated success in a matrix management environment.
- Bachelors or Masters in Computer Science, Business Administration or equivalent.
- Be able to travel 60%-80% of the time (Monday thru Friday).
Competencies
- Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results.
- Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment.
- Ability to manage both engagements and projects.
- Deep understanding of IT outsourcing sourcing/delivery models, with a primary focus on applications development and maintenance.
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
- Strong teamwork and interpersonal skills at all management levels.
Additional Information
- Work location: Position is open for candidates residing across the United States.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
- Estimated annual compensation range for candidates based in the below locations will be: CA / CO / IL / MA / MD / MN / NJ / NY / VT / WA: Min: 139,315 USD p.a. Max: 170,662 USD p.a.
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Key skills/competency
- Transition Management
- Global Sourcing
- Managed Services
- Outsourcing
- Program Management
- Client Relationship Management
- IT Outsourcing
- Delivery Models
- Cross-functional Leadership
- Consulting
Skills & topics
- Transition Manager
- Global Sourcing
- Managed Services
- Outsourcing
- Program Management
- Client Relationship Management
- IT Outsourcing
- Delivery Models
- Cross-functional Leadership
- Consulting
- Systems Integrator
- Big 3 Consulting
- Application Development
- Infrastructure Services
- BPO
- Testing Services
- Engineering Services
- Deal Consultant
- Matrix Management
- Computer Science
- Business Administration
- Travel
How to get hired
- Tailor your resume: Highlight experience in transition management, global sourcing, and large outsourcing deals. Quantify achievements in cost savings and client satisfaction.
- Craft a strong cover letter: Express your expertise in leading cross-functional teams and managing complex transitions using a global delivery model.
- Prepare for interviews: Be ready to discuss your experience architecting transition solutions, managing due diligence, and maintaining client relationships.
- Showcase consulting acumen: Emphasize your background from Systems Integrators or Big 3 Consulting firms and your ability to deliver what you design.
- Demonstrate travel readiness: Confirm your ability and willingness to travel 60-80% of the time for this Senior Global Sourcing Manager role.
Technical preparation
Master IT outsourcing and global delivery models.,Practice architecting transition solutions and estimates.,Familiarize with due diligence processes.,Review case studies of complex transitions.
Behavioral questions
Describe leading a large, complex transition.,How do you manage cross-functional teams?,Share an experience managing client relationships.,How do you ensure engagement profitability?
Frequently asked questions
- What is the primary focus of the Senior Global Sourcing Manager Transition Manager role at Infosys?
- The primary focus of this role is managing all aspects of the startup of large managed services engagements, specifically during the transition period, with a strong emphasis on outsourcing utilizing a global delivery model.
- What kind of experience is required for this Transition Manager position at Infosys?
- Infosys requires 10-15 years of experience in sales, solution development, and delivery, ideally from a large Systems Integrator or Big 3 Consulting Company. This experience should include a proven ability to deliver on solutions that were designed and sold.
- Is travel a significant part of this Senior Global Sourcing Manager role?
- Yes, significant travel is expected, with candidates needing to be able to travel 60-80% of the time, typically Monday through Friday.
- What is the work location for this Infosys Transition Manager job?
- The position is open to candidates residing anywhere in the United States. However, travel is a key requirement for the role.
- Does Infosys offer visa sponsorship for this Senior Global Sourcing Manager role?
- No, Infosys is unable to provide immigration sponsorship for this role at this time. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are encouraged to apply.
- What are the key competencies for a successful Transition Manager at Infosys?
- Key competencies include proven transition management for complex programs, developing customer relationships, delivering impactful presentations, managing large transitions across all phases, understanding IT outsourcing models, and strong communication and teamwork skills.
- What is the estimated salary range for this role in specific US states?
- For candidates based in CA, CO, IL, MA, MD, MN, NJ, NY, VT, or WA, the estimated annual compensation ranges from $139,315 to $170,662 per annum.
- What benefits does Infosys offer to full-time employees for this Senior Global Sourcing Manager position?
- Infosys offers a comprehensive benefits package including Medical/Dental/Vision/Life Insurance, Disability insurance, Health and Dependent Care Reimbursement Accounts, various insurance options, and a 401(k) plan with contributions dependent on salary level, plus paid holidays and PTO.