SAP Basis Service Delivery Lead - [H/F/D] - Lyon
Infosys · Lyon, Auvergne-Rhône-Alpes, France
- On site
- Full-time
- $150,000 / year
- Lyon, Auvergne-Rhône-Alpes, France
Job highlights
- Lead SAP Basis administration and support teams.
- Manage technical administration, performance, and stability.
- Oversee installations, upgrades, patching, and transports.
- Ensure disaster recovery and 24x7 on-call support.
- Coordinate with functional, non-SAP, and third-party teams.
About the role
SAP Basis Service Delivery Lead
As SAP BASIS support lead, one needs to manage the technical administration, performance, and stability of SAP landscapes (ECC, S/4HANA, BW, APO etc.). Key responsibilities include leading a team for 12x5 support located in India, handling complex installations, upgrades, patching, transport management, and ensuring disaster recovery procedures. The job responsibilities also include coordinating the transition activities and then moving the services into steady state. 24X7 on-call support for critical and P0 tickets, coordination with the SAP functional support, non-SAP support and third-parties are part of the job responsibilities.
Your Role
Technical Leadership
Mentoring and leading a team of Basis administrators, assigning tasks, and driving L3 issue resolution.
System Administration
Installing, configuring, and maintaining SAP systems (ECC, S/4HANA, BW, SolMan, PI/PO, BTP).
Maintenance & Patching
Performing kernel upgrades, Support Package (SP) updates, and database patching (HANA, Oracle, etc.).
Performance Tuning
Monitoring system performance, optimizing parameters, and troubleshooting issues to ensure high availability.
Job Management
Managing and monitoring batch job management solution such as Cronacle, $Universe.
Transport Management
Managing the Transport Management System (TMS) and managing system refreshes.
Security & Compliance
Ensuring SAP security policies are met and managing user access.
Documentation
Creating Standard Operating Procedures (SOPs) and technical documentation.
Required
Experience: 15+ years in SAP Basis Administration, with min 3 years of team lead experience. Working with global teams especially based out of India is a key expectation of the role. Technical Skills: Strong hands-on experience with S/4HANA, ECC, SAP HANA database, and Linux/Unix environments. Support: Experience in managing SLA-driven support teams and handling high-severity incidents. Soft Skills: Strong communication, troubleshooting, and leadership abilities. English will be the primary mode of communication and knowledge in French & German is a definite advantage.
Leading and working experience on the below activities
- Install, configure, maintain, and support multiple SAP landscapes and 3rd party tools
- Experience with creation and evolution of the SAP technology roadmap that defines current technical architectures, future architectures, and the evolution for transition for all projects
- Serve as a subject matter expert & focal point for architectural frameworks
- In-depth knowledge of technology stack for SAP Enterprise Core Component (ECC), Business Intelligence (BI), WebSAPConsole, Enterprise Portal (EP), SAP HANA, S/4 HANA, SLD, Process Integration (XI), SAP CRM, SAP SRM, SAP SUS, SRM MDM, Supplier Portal, Web Dispatcher, cFolders Content Server, CUA, SAP JVM and Solution Manager etc.,
- Experience in Net Weaver Enhancement Package latest versions
- Experience in SAP HANA and S/4HANA, OS/DB Migrations and Cloud
- Responsible for providing advanced SAP Basis technical expertise and leadership in the development and implementation of SAP solutions to support Company’s business
- Thorough understanding of available technology, tools, and existing designs. Participate in managing a complex landscape consisting of dedicated Global and Regional SAP systems
- Monitor and maintain SAP systems environments for optimum performance and be proactive in identifying potential problems (environments include Sandbox, Development, QA and Production). Perform core Basis functions (e.g., corrections, support packs, kernels, transports)
- Analyzing the impact of the proposed technical solutions. Assist in creating and modifying strategies, resolve problems and document issues and resolutions.
- Willing to work in 24x7 and extended hours support environment
Preferred
- Well versed with the entire business suite of SAP
- Strong understanding of all phases of systems implementation and the software development life cycle
- Ability to clearly communicate technology issues, plans and solutions from both a business perspective and a technical perspective providing pros and cons for recommended solutions
- Understanding methodologies and their interaction with other business processes / applications
- Presales, proposal writing, client presentation
- Experience of working with global delivery models including offshore and multi-cultural teams
- Demonstrated thought leadership through business papers, white papers, case studies etc.
- Good interpersonal skills and demonstrated ability to work in a team
- Analytical and Communication skills
- Project, talent management and thought leadership
- ITIL Certification and SAP Certification will be an added advantage
Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Key skills/competency
- SAP Basis Administration
- Service Delivery Leadership
- S/4HANA Management
- System Performance Tuning
- Incident Management
- Technical Team Leadership
- SAP Security and Compliance
- Disaster Recovery Planning
- Transport Management System
- SAP Solution Manager
Skills & topics
- SAP Basis
- Service Delivery Lead
- SAP Administration
- S/4HANA
- ECC
- SAP HANA
- Linux
- Unix
- Team Lead
- Global Support
How to get hired
- Customize your resume: Highlight 15+ years of SAP Basis experience, emphasizing 3+ years in team leadership and global team collaboration, especially with Indian-based teams.
- Showcase technical expertise: Detail hands-on experience with S/4HANA, ECC, SAP HANA, and Linux/Unix environments, as well as SLA-driven support and high-severity incident handling.
- Emphasize soft skills: Clearly articulate your strong communication, troubleshooting, and leadership abilities, noting English proficiency and any French/German knowledge.
- Prepare for interviews: Be ready to discuss your experience in managing SAP landscapes, technology roadmaps, and providing advanced SAP Basis technical expertise, demonstrating a thorough understanding of the SAP technology stack.
- Demonstrate global experience: Highlight your ability to work with global delivery models, offshore teams, and multicultural environments, as mentioned in the preferred qualifications.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary function of an SAP Basis Service Delivery Lead at Infosys?
- The SAP Basis Service Delivery Lead at Infosys is responsible for managing the technical administration, performance, and stability of SAP landscapes. This includes leading a support team, handling installations, upgrades, patching, transport management, and ensuring disaster recovery, while also coordinating service transitions and providing 24x7 on-call support.
- What are the key technical skills required for this SAP Basis role at Infosys?
- Required technical skills include strong hands-on experience with S/4HANA, ECC, SAP HANA database, and Linux/Unix environments. A deep understanding of various SAP components like BW, SolMan, PI/PO, BTP, and Net Weaver Enhancement Packages is also crucial.
- Does Infosys require specific certifications for the SAP Basis Service Delivery Lead position?
- While not strictly required, ITIL Certification and SAP Certification are considered an added advantage for this role, indicating a strong foundation in IT service management and SAP technologies.
- What kind of team leadership experience is Infosys looking for in an SAP Basis Service Delivery Lead?
- Infosys is seeking at least 3 years of team lead experience within a 15+ year SAP Basis Administration career. The role involves mentoring, assigning tasks, and driving L3 issue resolution, with a specific emphasis on working with global teams, particularly those based in India.
- How important is experience with global teams for this role at Infosys?
- Experience working with global teams, especially those based in India, is a key expectation for this role. Candidates are also preferred to have experience with global delivery models, including offshore and multicultural teams.
- What level of SAP system knowledge is expected for the SAP Basis Service Delivery Lead at Infosys?
- A thorough understanding of the technology stack for numerous SAP components is expected, including ECC, BI, WebSAPConsole, Enterprise Portal, SAP HANA, S/4 HANA, SLD, Process Integration (XI), SAP CRM, SAP SRM, and Solution Manager, among others.
- What is the communication expectation for this role at Infosys?
- English is the primary mode of communication. While not mandatory, knowledge of French and German is considered a definite advantage, reflecting the company's global presence and client base.