IT Operation Manager
@ Infosys

Pune, Maharashtra, India
$120,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @infosys.com
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Job Details

Overview

The IT Operation Manager at Infosys is responsible for serving as the first point of contact for IT support and operations teams, handling escalations, and ensuring the continuity of IT services in accordance with defined SLAs and standards.

Responsibilities

  • Member of the Computers and Communication Division.
  • Act as first point of contact for senior internal and external customers.
  • Handle escalation level incidents and service requests.
  • Monitor availability and continuity of IT services.
  • Coordinate with IT asset management and audit teams.
  • Implement actions to increase customer satisfaction.
  • Lead teams on Windows and networking fronts for customer accounts.
  • Attend internal, external and customer audits.

Key skills/competency

  • IT support
  • Operations management
  • Escalation handling
  • Incident management
  • Service continuity
  • Customer support
  • Windows administration
  • Networking
  • SLA compliance
  • Audit coordination
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How to Get Hired at Infosys

🎯 Tips for Getting Hired

  • Customize Resume: Tailor experience to IT operations.
  • Highlight Skills: Emphasize Windows, network, and audit expertise.
  • Research Infosys: Understand their IT culture and projects.
  • Prepare for Interviews: Practice escalation and incident scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Windows server configurations.
Study network protocols and troubleshooting.
Practice incident escalation procedures.
Brush up on IT service continuity strategies.

Behavioral Questions

Describe a challenging escalation situation.
Explain teamwork during IT incidents.
Discuss handling customer pressure effectively.
Share a conflict resolution experience.

Frequently Asked Questions