IT Operation Manager @ Infosys
placePune, Maharashtra, India
attach_money $120,000
businessOn Site
scheduleFull Time
Posted 19 hours ago
Your Application Journey
Interview
Email Hiring Manager
******* @infosys.com
Recommended after applying
Job Details
Overview
The IT Operation Manager at Infosys is responsible for serving as the first point of contact for IT support and operations teams, handling escalations, and ensuring the continuity of IT services in accordance with defined SLAs and standards.
Responsibilities
- Member of the Computers and Communication Division.
- Act as first point of contact for senior internal and external customers.
- Handle escalation level incidents and service requests.
- Monitor availability and continuity of IT services.
- Coordinate with IT asset management and audit teams.
- Implement actions to increase customer satisfaction.
- Lead teams on Windows and networking fronts for customer accounts.
- Attend internal, external and customer audits.
Key skills/competency
- IT support
- Operations management
- Escalation handling
- Incident management
- Service continuity
- Customer support
- Windows administration
- Networking
- SLA compliance
- Audit coordination
How to Get Hired at Infosys
🎯 Tips for Getting Hired
- Customize Resume: Tailor experience to IT operations.
- Highlight Skills: Emphasize Windows, network, and audit expertise.
- Research Infosys: Understand their IT culture and projects.
- Prepare for Interviews: Practice escalation and incident scenarios.
📝 Interview Preparation Advice
Technical Preparation
circle
Review Windows server configurations.
circle
Study network protocols and troubleshooting.
circle
Practice incident escalation procedures.
circle
Brush up on IT service continuity strategies.
Behavioral Questions
circle
Describe a challenging escalation situation.
circle
Explain teamwork during IT incidents.
circle
Discuss handling customer pressure effectively.
circle
Share a conflict resolution experience.
Frequently Asked Questions
What prior experience is required for the IT Operation Manager role at Infosys?
keyboard_arrow_down
How important is Windows and networking expertise for the IT Operation Manager at Infosys?
keyboard_arrow_down
What type of audits will the IT Operation Manager at Infosys participate in?
keyboard_arrow_down
How does the IT Operation Manager at Infosys ensure service continuity?
keyboard_arrow_down
What are the core responsibilities of Infosys' IT Operation Manager?
keyboard_arrow_down