Google Workspace Senior Consultant
Infosys · Bengaluru East, Karnataka, India
- On site
- Full-time
- $110,000 / year
- Bengaluru East, Karnataka, India
Job highlights
- Resolve end-user Google Workspace issues via ServiceNow.
- Troubleshoot Gmail, Drive, Calendar, Chrome, and Sites.
- Manage access, ownership, and file recovery.
- Guide users on effective Google Workspace tool usage.
- Contribute to client digital transformation journeys.
About the role
Google Workspace Senior Consultant
The Google Workspace Admin role, requiring 6-8 years of experience, focuses on resolving end-user Google Workspace (GWS) issues through ServiceNow (SNOW). Responsibilities include managing and resolving tickets, troubleshooting Gmail issues such as missing or undelivered emails, handling Drive and Editor access issues, Shared Drives, file ownership transfers, and file recovery. The role also involves resolving Calendar, Chrome, and Sites-related issues, including ownership and access management.
Additionally, the admin participates in daily team calls, weekly reviews with Service Owners, and directly supports users via Google Meet by guiding them on effective use and configuration of Google Workspace tools.
A Day in the Life of an Infoscion
As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions, and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots, and will assist in resolving any queries related to requirements and solution design.
You will conduct solution/product demonstrations, POC/Proof of Technology workshops, and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines. Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high-quality, value-adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Key skills/competency
- Google Workspace Administration
- ServiceNow (SNOW)
- Gmail Troubleshooting
- Google Drive Management
- Shared Drives
- File Ownership Transfer
- File Recovery
- Google Calendar Support
- Google Chrome Support
- Google Sites Support
Skills & topics
- Google Workspace
- Consultant
- IT Support
- ServiceNow
- Gmail
- Google Drive
- Google Calendar
- Technical Support
- Client Support
- System Administration
How to get hired
- Tailor your resume: Highlight your 6-8 years of Google Workspace administration experience and ServiceNow proficiency.
- Showcase problem-solving: Detail your experience in troubleshooting specific GWS issues like email delivery, Drive access, and Calendar conflicts.
- Emphasize consulting skills: Include examples of diagnosing customer issues, designing solutions, and conducting product demonstrations.
- Quantify achievements: Use numbers to show the impact of your work, such as tickets resolved or user satisfaction improvements.
- Prepare for technical questions: Be ready to discuss common GWS issues and their resolution strategies.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Google Workspace Senior Consultant role at Infosys?
- The primary focus of this Google Workspace Senior Consultant role at Infosys is to resolve end-user issues related to Google Workspace tools through the ServiceNow platform, ensuring smooth operations and user satisfaction.
- What specific Google Workspace tools does this role involve troubleshooting?
- This role involves troubleshooting a wide range of Google Workspace tools, including Gmail, Google Drive (including Shared Drives and file ownership/recovery), Google Calendar, Google Chrome, and Google Sites.
- What experience level is required for the Google Workspace Senior Consultant position?
- The Google Workspace Senior Consultant position requires a minimum of 6-8 years of relevant experience in Google Workspace administration and support.
- How will I support users in this Google Workspace Senior Consultant role?
- You will support users directly via Google Meet, guiding them on the effective use and configuration of Google Workspace tools, in addition to resolving their technical issues.
- What is the role of ServiceNow in this position?
- ServiceNow (SNOW) is the primary platform used for managing and resolving end-user Google Workspace issues in this role.
- Does this Google Workspace Senior Consultant role involve client-facing consulting activities?
- Yes, as part of the Infosys consulting team, you will be involved in diagnosing customer issues, designing solutions, developing proposals, conducting demonstrations, and leading small projects to ensure client delight.
- What kind of team collaboration is expected in this role?
- You will participate in daily team calls and weekly reviews with Service Owners, contributing to a collaborative environment focused on delivering high-quality solutions.