International Specialist

@ InformData

Job Summary

The International Specialist manages daily operations in the international department at InformData, ensuring the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services. The role involves processing client requests with a commitment to trust and data integrity, performing manual data entry, tracking delayed orders, and adhering to custom client requirements.

Duties and Responsibilities

• Follow Standard Operating Policies and Procedures to meet client expectations.
• Perform research to ensure thorough and efficient order processing.
• Maintain client confidence by keeping proprietary information confidential.
• Utilize available tools to execute job responsibilities effectively.
• Communicate timely updates and results as per InformData and client guidelines.
• Apply knowledge of products, services, and workflow to process orders accurately.
• Maintain vendor communications for lasting relationships.
• Ensure all searches are updated with required details within set time frames.

Qualifications

• Detail-oriented with strong written and oral communication skills.
• Strong organizational and time management capabilities.
• Ability to multitask and remain flexible.
• Proficient in Microsoft Office Suite (Excel at intermediate or higher proficiency).
• Proven problem solving and communication skills.
• Experience with process workflow design and creating standard operating procedures.
• Basic knowledge of data structures.

Working Conditions

This position requires working indoors at a desk for extended periods, comprehending and following instructions in a fast-paced, team environment. Occasional overtime may be required to meet company objectives.

Additional Information

The International Specialist role is subject to change as InformData reserves the right to assign other duties as needed. InformData is committed to equal opportunity and complies with the Americans with Disabilities Act (ADA) by providing reasonable accommodations when needed.

Key skills/competency

• Data Accuracy
• Operations
• Verification
• Workflow
• Research
• Communication
• Confidentiality
• Microsoft Excel
• Process Improvement
• Time Management