Event Registration Associate, Customer Service

@ Informa Group Plc.

Company Overview

We are part of Informa, a global leader with trusted brands in over 30 countries and a FTSE 100 company. Our mission is to connect customers to information and people, enabling professional growth and business connections.

Position Overview

The Event Registration Associate role is based in Kansas City, KS and requires in-office presence 3 days a week. As part of the Event Operations team, you will support the Event Registration process by managing customer inquiries, technical issues, and registration requests.

Key Responsibilities

• Provide first line support for technical event registration issues.
• Answer phone calls and emails in a courteous and efficient manner.
• Process registrations, manage customer inquiries, and follow up as needed.
• Maintain up-to-date product information and customer data integrity.
• Collaborate with internal teams to resolve customer account issues.
• Perform additional administrative duties and quality control tasks.

Qualifications

• 1-3 years of relevant work experience, preferably in CRM or registration systems.
• Strong communication skills, both written and verbal.
• Detail oriented with proven ability to manage high call volumes.
• Proficient in Microsoft Office applications (Outlook, Teams, Word, Excel).
• Ability to work both independently and as part of a team.

Working Hours and Compensation

Working hours are 8am - 4pm PST with a salary range of $45,000 - $49,000, based on experience.

Additional Benefits

Enjoy freedom and flexibility, a supportive community, career development, generous PTO and volunteer opportunities, and competitive benefits including 401k match, parental leave, and more.

Key skills/competency

Event registration, customer service, CRM, technical support, data management, communication, problem-solving, administrative support, Microsoft Office, teamwork