Consultant, Senior (Customer Order Management)
Infor · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
Job highlights
- Implement Infor COM functions on M3 projects.
- Collaborate with clients on business process optimization.
- Configure Infor M3 ERP system.
- Provide client training and consultancy.
- Travel up to 75% across North America.
About the role
Senior Consultant, Customer Order Management
The Senior Consultant is responsible for implementing Customer Order Management (COM) functions on Infor Consulting Services M3 implementation projects. This is a billable consulting role that plays a key role in project execution. Infor Consultants collaborate with clients to implement Infor software and recognized industry solutions, focusing on cost management, customer service improvement, and business process optimization. The job holder will provide business process and application consulting services, including process design, application configuration, testing, and client training on Infor software, technologies, and tools.
A Day in the Life Typically Includes:
- Assist in the realization of business benefits for clients.
- Participate in full life cycle client-facing implementation projects relating to Infor applications, working as part of an Infor Project team.
- Lead the information gathering and design process for a client implementation, including the development of functional business requirements and solution scope documents.
- Develop and execute test plans and test software configurations.
- Provide training to client’s key and end users.
- Provide implementation consultancy and application best practice advice.
- Provide regular internal reports on the status of projects.
Basic Qualifications:
- Experience in Sales Order Management business processes within an ERP system, which may include: Pricing strategies, Costing models, Bonus/Commission structures, Discount management, Supplier Rebates, Quotation management, Trade Agreements, and Sourcing Rules.
- Experience in multiple ERP implementation projects, with focus on Customer Order Management and/or Sales Order Management.
- Experience in ERP implementations with direct client interaction, including facilitating client workshops.
- Experience in the following industry segments: Food & Beverage, Distribution, or Manufacturing, with hands-on ERP configuration and process optimization.
- Experience configuring the Infor M3 ERP system based on multitenant, Single, and on-premises-based Infor M3 system.
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future.
- Ability to travel up to 75% throughout North America (US and Canada), based on project needs.
Preferred Qualifications:
- Experience with Infor M3 sales Order Management Modules including Integration with Credit Card processors.
- Knowledge of Order to Cash, Infor Sales hub and Customer Lifecycle Management processes in Infor M3.
- Experience with Infor OS and Various Customer Order Management Integrations. (Cenpos/EDI/GoSimple/Salesforce)
- Experience in assisting and training project team members.
- Assist with troubleshooting and resolving complex ERP scenarios and issues.
Location:
Remote (Dallas, TX, Atlanta, GA)
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here.
Key skills/competency
- Customer Order Management
- ERP Implementation
- Sales Order Management
- Business Process Optimization
- Client Training
- Infor M3 Configuration
- Project Management
- Requirements Gathering
- Testing
- Consulting
Skills & topics
- Consultant
- Senior Consultant
- Customer Order Management
- Sales Order Management
- ERP Implementation
- Infor M3
- Business Process Optimization
- Client Training
- Configuration
- Consulting
- Food & Beverage
- Distribution
- Manufacturing
- Order to Cash
How to get hired
- Tailor your resume: Highlight experience with Infor M3, Customer Order Management, and ERP implementations. Quantify achievements in business process optimization and client training.
- Craft a compelling application: Directly address the basic and preferred qualifications in your cover letter, showcasing your understanding of sales order management processes and industry segments like Food & Beverage or Distribution.
- Prepare for technical and behavioral interviews: Be ready to discuss specific Infor M3 configuration scenarios, ERP implementation methodologies, and how you handle client workshops and troubleshooting complex issues.
- Showcase industry expertise: Emphasize any experience with specific Infor M3 modules, integrations (like credit card processors or Salesforce), or the Order to Cash process.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Senior Consultant, Customer Order Management role at Infor?
- The primary focus of the Senior Consultant, Customer Order Management role at Infor is to implement Customer Order Management (COM) functions on Infor Consulting Services M3 implementation projects, ensuring successful client outcomes through business process optimization and application configuration.
- What ERP experience is required for this Senior Consultant position at Infor?
- Required ERP experience includes multiple ERP implementation projects with a focus on Customer Order Management or Sales Order Management. Specific experience with Infor M3 ERP system configuration, covering multitenant, single, and on-premises versions, is also essential.
- What are the travel expectations for the Senior Consultant, Customer Order Management role at Infor?
- The Senior Consultant role at Infor requires the ability to travel up to 75% throughout North America (US and Canada), depending on project needs. This travel is essential for client-facing implementation projects.
- What industry segments does Infor prefer for this Senior Consultant role?
- Infor prefers candidates with experience in the following industry segments: Food & Beverage, Distribution, or Manufacturing. Hands-on ERP configuration and process optimization within these sectors are highly valued.
- How can I highlight my suitability for the Infor Senior Consultant role?
- To highlight your suitability, emphasize your direct client interaction experience, including facilitating client workshops. Showcase your expertise in Sales Order Management business processes and your ability to provide application best practice advice and client training.
- What preferred qualifications would make my application stronger for the Senior Consultant role at Infor?
- Preferred qualifications include experience with Infor M3 sales Order Management Modules, integration with credit card processors, knowledge of Order to Cash processes, and familiarity with Infor OS and various customer order management integrations like Cenpos/EDI/GoSimple/Salesforce.
- Does Infor offer sponsorship for this Senior Consultant position?
- No, the job description explicitly states legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future.