Delivery Executive
Infor · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
Job highlights
- Lead large, complex global projects.
- Manage client relationships and project success.
- Blend of delivery and presales focus.
- Utilize Agile and P&L experience.
- Travel up to 50% required.
About the role
Delivery Executive
As the Delivery Executive at Infor, you will be responsible for the end-to-end success of large, global, highly complex projects, including co-development projects involving on-premise, hybrid, and cloud delivery models. The Delivery Executive owns the project relationship and is the liaison between the company and client in order to ensure that all targets and requirements are met, including all project milestones and budgets. Delivery Executives communicate and interact at the executive level, as well as up and down the value chain of the customer organization, including navigating tough conversations and challenging personalities with integrity, respect, and a blend of firmness and flexibility that creates a positive working environment while aligning with company policies and goals.
A Typical Day In The Life Includes
- Working with Sales, Architects, Services, and others to set scope, staffing, and organization aspects of a new engagement. You will also work with all involved to reorganize and revise staffing and organization as needed.
- 80% of this role is focused on delivery (this is a billable role) and 20% is focused on presales and deal structuring.
- Oversee the creation of the delivery solution, scope, and SOW. You will own the integrated project plan and responsibility for the oversight and execution.
- You will build relationships with existing customers to ensure that they are engaged and getting the most value from our services.
- Provide guidance and mentorship to Project Managers, regularly assess project and team health through stakeholder interactions, and collaborate with the PM team to address issues and implement improvements as needed.
- Be the primary leader in escalation mitigations and recoveries relationship management.
- The Delivery Executive will have proactive communication with Infor, Partner, and Customer Executives.
- Assist & Review SOW details, review staffing plan, budget, and schedule for work being proposed.
Basic Qualifications
- Experience delivering professional services engagements, on-premise, cloud, and hybrid.
- Experienced in Agile methodologies, such as Sprint Planning, Scrum Management, Epic/Feature work break-downs, Story-Pointing, Velocity Tracking, Burn-downs/Burn-ups, etc.
- Experience selling consulting services and adding value in the sales process.
- Experience managing successful global custom and/or co-development projects and ability to simultaneously manage multiple functions, projects, priorities, and time pressure.
- P&L experience related to programs and projects.
- Ability to travel up to 50%.
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
Preferred Qualifications
- Experience building trust-based, constructive working relationships with customer executives and Infor colleagues.
- Professional services experience from an enterprise software company, ideally a cloud applications business or a systems integration consultancy firm.
- Distribution manufacturing industry experience.
- Experience negotiating.
- Willing and able to travel extensively, including extended international.
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Key skills/competency
- Project Management
- Consulting Services
- Agile Methodologies
- Client Relationship Management
- Executive Communication
- P&L Management
- Global Project Delivery
- Cloud Delivery Models
- SOW Management
- Presales and Deal Structuring
Skills & topics
- Delivery Executive
- Project Management
- Consulting
- Client Relationship Management
- Agile
- Cloud Computing
- Hybrid Cloud
- On-Premise
- Global Projects
- Enterprise Software
- P&L Management
- SOW
- Presales
- Deal Structuring
- Executive Communication
- Infor Consulting Services
- US Remote
How to get hired
- Tailor your resume: Highlight experience with global, complex projects and P&L management. Emphasize your expertise in on-premise, cloud, and hybrid delivery models.
- Showcase Agile proficiency: Detail your experience with various Agile methodologies like Sprint Planning, Scrum Management, and Velocity Tracking.
- Quantify your achievements: Provide specific examples of successful project delivery, revenue generation, and client relationship building, especially at the executive level.
- Prepare for executive-level discussions: Be ready to discuss your experience navigating complex client relationships and driving project success in challenging environments.
Technical preparation
Behavioral questions
Frequently asked questions
- What does a Delivery Executive at Infor do?
- A Delivery Executive at Infor is responsible for the end-to-end success of large, complex, global projects, acting as the primary liaison between Infor and the client. This role involves managing project milestones, budgets, client relationships, and ensuring all project requirements are met across on-premise, hybrid, and cloud delivery models.
- What are the key qualifications for an Infor Delivery Executive role?
- Key qualifications include experience delivering professional services in on-premise, cloud, and hybrid environments, proficiency in Agile methodologies, experience selling consulting services, managing global custom/co-development projects, and P&L experience. Legal authorization to work in the US permanently is also required.
- Is this a remote position at Infor?
- Yes, this Delivery Executive position is listed as US-Remote. While remote, there may be travel requirements, up to 50%, to client sites or other Infor locations.
- What is the expected travel commitment for this Delivery Executive role?
- The Delivery Executive role requires the ability to travel up to 50%. Preferred qualifications mention willingness to travel extensively, including extended international travel.
- How does Infor approach project delivery and client relationships?
- Infor emphasizes a Principle Based Management™ (PBM™) philosophy, focusing on integrity, stewardship, transformation, and respect. For this role, building trust-based, constructive working relationships with customer executives and Infor colleagues is highly valued.
- What is the blend of delivery vs. presales work for this Delivery Executive role?
- Approximately 80% of this role is focused on billable project delivery, while the remaining 20% is dedicated to presales activities and deal structuring.
- What kind of projects does a Delivery Executive at Infor manage?
- Delivery Executives manage large, global, and highly complex projects, including co-development projects that can involve on-premise, hybrid, and cloud delivery models.
- How can I highlight my P&L experience for the Delivery Executive role?
- When applying for the Delivery Executive position, ensure your resume clearly details your experience with managing the Profit and Loss (P&L) for programs and projects. Quantify the financial impact of your management decisions where possible.