Client Partner
Infor · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
Job highlights
- Manage a national sales territory with a quota.
- Support full sales lifecycle, including RFPs.
- Develop pipeline from existing customer base.
- Build strong internal and client relationships.
- Demonstrate value and deliver business outcomes.
About the role
Client Partner
The Client Partner is responsible for partnering with customers to demonstrate value and deliver business outcomes using Infor solutions. Ensuring on-going high levels of satisfaction and retention of customers is vital. The Client Partner will proactively work with both existing and new customers on a regular basis to uncover opportunities for increased utilization and adoption as well as opportunities for upsell. Additionally, our Client Partner will develop and maintain strong relationships with internal partners and clients to assist in identifying, prioritizing and resolving any challenges or concerns. This position is structured as a remote/home office with moderate travel.
A Day in The Life Typically Includes:
- Managing a National Territory with a Large Annual Consulting Services Personal Sales Quota supporting our all software solutions within industry vertical.
- Supporting ‘Net New’ Sales Representatives on all opportunities for full sales lifecycle including: coordination of RFP responses, oral presentations and contract negotiation for services elements.
- Working with sub-contractors to handle additional opportunities.
- Selling into the existing base in support of new software transactions.
- Mining current customer base to develop pipeline opportunities in conjunction with inside sales team.
- Forecasting Responsibility (Monthly, Quarterly, Annually).
- Identification of Marketing Campaigns to drive opportunities.
Basic Qualifications:
- Experience managing an annual personal quota.
- Consulting and/or License sales experience.
- Experience with consulting methodologies, especially around software/technology solutions.
- Experience supporting license sales and selling the value proposition of consulting services.
- Experience selling to prospects at the ‘C’ level.
- Experience developing pipeline/opportunities from an existing customer base.
- Legal authorization to work permanently in the United States without requiring a visa transfer or sponsorship.
- Travel up to 50%.
Preferred Qualifications:
- Consulting/Professional Services Sales experience.
- Experience selling into Distribution.
- Client Partner
- Sales Quota Management
- Consulting Sales
- License Sales
- Software Solutions
- C-Level Selling
- Pipeline Development
- Customer Retention
- Business Outcomes
- Relationship Management
Skills & topics
- Client Partner
- Sales
- Account Management
- Business Development
- Consulting Sales
- Software Sales
- Enterprise Software
- Cloud Solutions
- Customer Relationship Management
- Sales Quota
- Quota Management
- Infor Solutions
- CRM
- B2B Sales
- SaaS
- Cloud Software
- Consulting
- Professional Services
- Distribution Sales
- National Sales
- Remote
- C-Level Sales
- Pipeline Management
- Customer Success
- Client Retention
- Business Outcomes
How to get hired
- Customize your resume: Highlight your experience managing personal sales quotas, consulting/license sales, and C-level client engagement to match Infor's Client Partner requirements.
- Showcase your sales acumen: Emphasize your ability to develop pipeline, drive upsell opportunities, and achieve business outcomes for clients.
- Quantify your achievements: Provide specific examples and data points demonstrating your success in meeting sales targets and fostering customer satisfaction.
- Prepare for behavioral questions: Be ready to discuss how you build relationships, manage challenges, and collaborate with internal teams, aligning with Infor's Principle Based Management values.
- Research Infor's solutions: Understand Infor's industry-specific cloud software and how your sales approach can deliver value to their diverse customer base.
Technical preparation
Understand Infor's cloud software suite.,Familiarize with consulting methodologies.,Practice C-level communication skills.,Study sales forecasting techniques.
Behavioral questions
How do you build client trust?,Describe handling a tough customer situation.,How do you collaborate with sales teams?,How do you identify upsell opportunities?
Frequently asked questions
- What are the key responsibilities of a Client Partner at Infor?
- As a Client Partner at Infor, your primary responsibilities include building strong relationships with existing and new customers, demonstrating the value of Infor solutions, driving customer satisfaction and retention, uncovering upsell and adoption opportunities, and managing a national sales territory with a significant personal sales quota.
- What is the expected travel percentage for the Client Partner role at Infor?
- The Client Partner role requires moderate travel, with a maximum of up to 50% travel to support client needs and manage your national territory effectively.
- What are the basic qualifications for an Infor Client Partner?
- Basic qualifications include experience managing an annual personal quota, consulting and/or license sales experience, familiarity with consulting methodologies for software solutions, experience selling to C-level prospects, and the ability to develop pipeline from an existing customer base. Legal authorization to work in the U.S. is also required.
- Does Infor offer remote work opportunities for Client Partners?
- Yes, this Client Partner position is structured as a remote/home office role, offering flexibility for candidates across the United States.
- How does Infor foster a positive work environment for its employees?
- Infor is committed to a culture founded on Principle Based Management (PBM™) and eight Guiding Principles, focusing on integrity, stewardship, transformation, entrepreneurship, knowledge, humility, respect, and self-actualization to foster innovation and growth.
- What industries does Infor's software solutions primarily serve?
- Infor builds complete industry suites in the cloud, catering to specific markets. While the job description mentions supporting software solutions within an industry vertical and selling into Distribution, Infor's broad reach means their solutions support a wide array of industries worldwide.
- How can I best prepare my resume for the Client Partner application at Infor?
- To prepare your resume for the Client Partner role at Infor, emphasize your experience in sales quota management, consulting, license sales, C-level engagement, and pipeline development. Quantify your achievements with specific sales results and customer success metrics.