Customer Service Support Level 3 @ InfoObjects Inc.
placeMayfield Heights, OH
attach_money $50,000
businessOn Site
scheduleContractor
Posted 22 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @infoobjectsinc.com
Recommended after applying
Job Details
Overview
The Customer Service Support Level 3 role at InfoObjects Inc. involves handling non-technical customer inquiries through phone, email, and chat. This position requires working during non-traditional hours, including nights, weekends, and holidays.
Schedule & Work Arrangement
This is a hybrid role: Monday, Tuesday, and Thursday are on-site, while Wednesday and Friday are remote.
Key Responsibilities
- Answering phones, emails, and chats.
- Handling customer order inquiries via various communication channels.
- Utilizing background in contact center and customer service.
- Preferred experience with SAP and Oracle Soft.
Key skills/competency
- Customer Service
- Contact Center
- Communication
- Problem Solving
- Hybrid Working
- Phone Skills
- Email Handling
- Chat Support
- SAP
- Oracle
How to Get Hired at InfoObjects Inc.
🎯 Tips for Getting Hired
- Research InfoObjects Inc. culture: Study their mission and employee reviews.
- Customize your resume: Highlight customer service and contact center experience.
- Emphasize technical skills: SAP and Oracle experience matters.
- Practice interview questions: Focus on non-traditional work schedule adaptability.
📝 Interview Preparation Advice
Technical Preparation
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Review SAP functionalities
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Practice Oracle soft interface
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Learn CRM systems basics
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Study inquiry handling techniques
Behavioral Questions
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Describe handling upset customers.
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Explain teamwork under pressure.
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Discuss adaptability to schedule changes.
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Share conflict resolution experiences.
Frequently Asked Questions
What hours are expected for the Customer Service Support Level 3 role at InfoObjects Inc?
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How important is previous experience in a contact center for this role at InfoObjects Inc?
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What technical skills are preferred for the Customer Service Support Level 3 role at InfoObjects Inc?
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