Customer Service Support Level 3
@ InfoObjects Inc.

Mayfield Heights, OH
$50,000
On Site
Contractor
Posted 1 day ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @infoobjectsinc.com
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Job Details

Overview

The Customer Service Support Level 3 role at InfoObjects Inc. involves handling non-technical customer inquiries through phone, email, and chat. This position requires working during non-traditional hours, including nights, weekends, and holidays.

Schedule & Work Arrangement

This is a hybrid role: Monday, Tuesday, and Thursday are on-site, while Wednesday and Friday are remote.

Key Responsibilities

  • Answering phones, emails, and chats.
  • Handling customer order inquiries via various communication channels.
  • Utilizing background in contact center and customer service.
  • Preferred experience with SAP and Oracle Soft.

Key skills/competency

  • Customer Service
  • Contact Center
  • Communication
  • Problem Solving
  • Hybrid Working
  • Phone Skills
  • Email Handling
  • Chat Support
  • SAP
  • Oracle
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How to Get Hired at InfoObjects Inc.

🎯 Tips for Getting Hired

  • Research InfoObjects Inc. culture: Study their mission and employee reviews.
  • Customize your resume: Highlight customer service and contact center experience.
  • Emphasize technical skills: SAP and Oracle experience matters.
  • Practice interview questions: Focus on non-traditional work schedule adaptability.

📝 Interview Preparation Advice

Technical Preparation

Review SAP functionalities
Practice Oracle soft interface
Learn CRM systems basics
Study inquiry handling techniques

Behavioral Questions

Describe handling upset customers.
Explain teamwork under pressure.
Discuss adaptability to schedule changes.
Share conflict resolution experiences.

Frequently Asked Questions