Senior Product Manager - Conversational AI
@ Infobip

Košice, Kosice, Slovakia
$150,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @infobip.com
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Job Details

About Infobip

Working at Infobip means being part of a global leader in full-stack cloud communication. With 75+ offices worldwide, Infobip shapes how over 80% of the world connects and communicates.

Role Overview

The Senior Product Manager - Conversational AI is responsible for defining and driving the product strategy for Infobip’s Conversational AI SaaS portfolio in the customer service domain, transforming customer interactions globally.

Key Responsibilities

  • Discover customer needs in support and engagement areas.
  • Define product strategy and roadmap for AI-powered support automation.
  • Collaborate with engineering and UX teams to build scalable solutions.
  • Translate customer workflows into actionable product requirements.
  • Drive global adoption through effective go-to-market coordination.
  • Act as a thought leader in Conversational AI and intelligent service technologies.
  • Mentor junior product managers and enhance SaaS product practices.

Expertise & Skills

Candidates should have proven SaaS product management experience in customer service domains such as call centers or chatbot automation. Strong knowledge of contact center technologies, agent assist systems, and AI-driven solutions including Conversational AI, NLP, and agentic AI are essential. Familiarity with Agile methodologies and go-to-market strategies is also required.

Diversity & Inclusion

Infobip is an equal-opportunity employer committed to building an inclusive workplace where diversity drives connection. All qualified applicants will receive consideration regardless of race, gender, age, background or identity.

Key skills/competency

  • Conversational AI
  • SaaS
  • Customer Service
  • Chatbots
  • Agentic AI
  • Automation
  • Product Strategy
  • Go-to-Market
  • Agile
  • Stakeholder Management
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How to Get Hired at Infobip

🎯 Tips for Getting Hired

  • Research Infobip's culture: Understand company values and global reach.
  • Customize your resume: Highlight SaaS and AI product success.
  • Prepare for interviews: Emphasize support automation experiences.
  • Network on LinkedIn: Connect with Infobip employees and alumni.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS product case studies.
Study Conversational AI and NLP basics.
Understand contact center technology trends.
Practice Agile product management scenarios.

Behavioral Questions

Demonstrate team collaboration examples.
Explain strategic decision examples.
Describe conflict resolution experiences.
Share mentorship and leadership stories.

Frequently Asked Questions