Support Analyst L2

Support Analyst L2 at Infios

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

Infios is a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Responsibilities

• Attend users via phone, email, or tickets opened in company tools.
• Deeply analyze incidents/problems to find the root cause and definitive solution.
• Consult technical documentation and alternative information sources, simulating/testing problems in the environment.
• Prepare programmatic content, teaching material, and transfer knowledge to other team members.
• Be responsible for or support the management of service levels agreed upon with clients.

Required Qualifications

• 3 years of experience in technical customer support.
• Completed or currently pursuing a degree (from 3rd semester onwards) in Computer Science, Information Systems, or related fields.
• Intermediate knowledge of databases.
• Knowledge of Windows operating systems and network concepts.
• Strong analytical, communication, and problem-solving skills.
• Strong customer service skills and multitasking ability.
• Ability to prioritize tasks and self-manage.
• Intermediate knowledge of programming logic (ability to interpret developed code).

Preferred Qualifications (Diferencial)

• English and/or Spanish proficiency.
• Knowledge of logistics (WMS).
• Experience with computer programming and basic knowledge of computer programming languages.
• Experience with operating systems and computer networks.
• Experience or knowledge in supply chain management solutions.
• Experience with the Korber One platform and K.Motion Warehouse Advantage applications.

Why Join Infios?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Key skills/competency

• Technical Support
• Incident Management
• Root Cause Analysis
• Database Management
• Windows OS
• Network Troubleshooting
• Programming Logic
• Customer Service
• Problem Solving
• Supply Chain Software