Senior Tier 3 Technical Support Engineer

About Infinidat

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies. We are looking for an experienced, passionate and talented individual with excellent problem-solving and communication skills to join our Enterprise Storage Technical Support team as a Senior Tier 3 Technical Support Engineer.

As part of our Development Support team, you will be responsible for troubleshooting complex field issues. You will also take an active role in continuously improving our product by interacting directly with Infinidat customers and our developers.

Responsibilities

• Provide technical assistance and support for the most complex field issues.
• Provide proactive recommendations to customers for improving their use of Infinidat storage solutions and help maximize their satisfaction.
• Diagnose technical field issues down to the root cause.
• Represent Infinidat in a professional manner to customers and partners.
• Actively contribute to the configuration, layout, and management of Infinidat products.
• Work directly with development teams for problem resolution.
• Provide assistance to Infinidat technical teams in the development of custom solutions and implementation preparation.

Requirements

• Linux System Administration: Advanced knowledge of installation, administration, troubleshoot and upgrade of Linux systems - MUST.
• TCP/IP networking knowledge.
• Knowledge in SAN and NAS storage.
• Scripting experience in one or more languages (bash, Python, etc.).
• Strong technical knowledge of VMware virtualization technologies - an advantage.
• Experience with containers/dockers and related technologies – an advantage.
• VCE Certification – an advantage.
• Administration level backup expertise – an advantage.
• Previous experience as a Tier 3/4 Support - an advantage.
• Strong technical aptitude and ability to research and solve complex issues independently.
• Ability to effectively communicate issues and resolutions to all levels of the organization and customer base.
• Ability to work on own initiative and be a team player.
• Ability to multi-task.
• Australia residency/citizenship.
• The position requires a willingness to work during weekends and holidays when needed.

About Infinidat

Infinidat’s enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat’s acclaimed InfuzeOS is one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an extensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions!

Not only has Infinidat won 22 awards in the first half of 2025, but has also been a 7-time winner of the Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage, and we can go on, and on, and on!

Key skills/competency

• Linux Administration
• Technical Troubleshooting
• SAN/NAS Storage
• TCP/IP Networking
• Scripting (Bash, Python)
• VMware Virtualization
• Containerization (Docker)
• Customer Support
• Problem Solving
• Communication Skills