Customer Service / Email Support Intern
Inficore Soft · India
- Hybrid
- Full-time
- ₹223,200 / year
- India
Job highlights
- Handle customer email inquiries professionally.
- Resolve customer issues with accurate responses.
- Record customer interactions and support cases.
- Manage multiple queries efficiently.
- Gain customer support operational experience.
About the role
Customer Service / Email Support Intern
Company: Inficore Soft
Location: Remote
Job Type: Full-time Internship
Duration: 1–3 Months
Stipend: ₹18,600 per month
About Inficore Soft
Inficore Soft is a technology-driven organization supporting digital operations, customer engagement, and communication services. We focus on delivering efficient, scalable support solutions while maintaining high standards of customer experience. Our internship programs provide hands-on exposure, structured training, and mentorship in real-world service environments.
Role Overview
We are looking for a Customer Service / Email Support Intern who is detail-oriented and capable of handling customer interactions through email and support channels. This role provides comprehensive exposure to customer service workflows, communication handling, and issue resolution.
Key Responsibilities:
- Respond to customer queries via email in a professional and timely manner
- Understand customer concerns and provide accurate, solution-driven responses
- Maintain detailed records of customer interactions and support cases
- Follow standard communication guidelines, templates, and SOPs
- Manage multiple queries efficiently while maintaining quality and consistency
- Escalate complex or unresolved issues to appropriate teams
- Identify recurring issues and contribute to process improvement
- Ensure high levels of customer satisfaction and service efficiency
Required Qualifications:
- Currently pursuing or recently completed a degree in any discipline
- Strong written communication skills in English
- Good typing speed and attention to detail
- Basic understanding of customer service principles
- Ability to multitask and manage time effectively
- Problem-solving mindset and patience in handling queries
- Ability to work independently in a remote setup
Preferred Skills:
- Prior experience in customer support or communication-based roles (optional)
- Familiarity with CRM tools, email systems, or chat platforms
- Basic understanding of ticketing systems and support workflows
- Exposure to customer handling or service operations
What You Will Gain:
- Hands-on experience in customer support and service operations
- Exposure to real-world client communication and issue resolution
- Mentorship from experienced professionals
- Opportunity to improve communication, patience, and problem-solving skills
- Practical understanding of customer satisfaction metrics and workflows
- Certificate of completion based on performance
Inficore Soft is an equal opportunity employer. We value diversity and are committed to creating an inclusive and growth-oriented environment for all interns.
Key skills/competency
- Customer Service
- Email Support
- Communication Skills
- Problem Solving
- Customer Interaction
- Issue Resolution
- Time Management
- Attention to Detail
- Remote Work
- Customer Satisfaction
Skills & topics
- Customer Service
- Email Support
- Internship
- Remote
- Customer Engagement
- Communication
- Issue Resolution
- Full-time
- Entry Level
- Support Operations
How to get hired
- Tailor your resume: Highlight customer service, communication, and problem-solving skills.
- Emphasize remote work readiness: Showcase self-discipline and independent work ability.
- Detail relevant coursework/projects: Connect academic background to the role's requirements.
- Prepare for email simulations: Practice responding to common customer queries concisely.
- Express eagerness to learn: Show enthusiasm for gaining hands-on experience.
Technical preparation
Practice typing speed and accuracy drills.,Familiarize yourself with common email etiquette.,Learn basic customer service principles.,Explore CRM and ticketing system basics.
Behavioral questions
How do you handle difficult customers?,Describe a time you solved a problem.,How do you manage multiple tasks?,How do you ensure quality in your work?
Frequently asked questions
- What are the core responsibilities of a Customer Service Email Support Intern at Inficore Soft?
- As a Customer Service Email Support Intern at Inficore Soft, your core responsibilities will include professionally responding to customer inquiries via email, understanding customer concerns to provide accurate solutions, maintaining detailed records of interactions, and ensuring high levels of customer satisfaction. You will also escalate complex issues and contribute to process improvements.
- Is this a paid internship at Inficore Soft, and what is the stipend amount?
- Yes, this is a paid internship at Inficore Soft. The stipend offered is ₹18,600 per month for the duration of the internship, which typically ranges from 1 to 3 months.
- What qualifications are essential for the Customer Service Email Support Intern role?
- Essential qualifications include currently pursuing or recently completed a degree, strong written English communication skills, good typing speed, attention to detail, a basic understanding of customer service principles, and the ability to multitask and work independently in a remote setting.
- What kind of experience will I gain as a Customer Service Email Support Intern at Inficore Soft?
- As an intern, you will gain hands-on experience in customer support and service operations, exposure to real-world client communication and issue resolution, mentorship from experienced professionals, and a practical understanding of customer satisfaction metrics and workflows. You will also have the opportunity to improve your communication and problem-solving skills.
- Is prior experience in customer support required for this internship at Inficore Soft?
- Prior experience in customer support or communication-based roles is considered optional for this internship. While beneficial, Inficore Soft primarily looks for strong communication skills, a detail-oriented approach, and a willingness to learn and contribute.
- What are the preferred skills for the Customer Service Email Support Intern position?
- Preferred skills include familiarity with CRM tools, email systems, or chat platforms, a basic understanding of ticketing systems and support workflows, and any prior exposure to customer handling or service operations. These skills can enhance your application but are not strictly required.
- Can I apply for this internship if I am not a student?
- The role specifies 'Currently pursuing or recently completed a degree in any discipline.' Therefore, recent graduates are welcome to apply. If you have recently completed your degree, you are still eligible for this Customer Service Email Support Intern position.
- What is the work arrangement for this Customer Service Email Support Intern role?
- This Customer Service Email Support Intern role is fully remote, allowing you to work from any location. The job description emphasizes the ability to work independently in a remote setup.