Job Overview
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Job Description
Customer Service / Email Support Intern
Company: Inficore Soft
Location: Remote
Job Type: Full-time Internship
Duration: 1–3 Months
Stipend: ₹18,600 per month
About Inficore Soft
Inficore Soft is a technology-driven organization supporting digital operations, customer engagement, and communication services. We focus on delivering efficient, scalable support solutions while maintaining high standards of customer experience. Our internship programs provide hands-on exposure, structured training, and mentorship in real-world service environments.
Role Overview
We are looking for a Customer Service / Email Support Intern who is detail-oriented and capable of handling customer interactions through email and support channels. This role provides comprehensive exposure to customer service workflows, communication handling, and issue resolution.
Key Responsibilities:
- Respond to customer queries via email in a professional and timely manner
- Understand customer concerns and provide accurate, solution-driven responses
- Maintain detailed records of customer interactions and support cases
- Follow standard communication guidelines, templates, and SOPs
- Manage multiple queries efficiently while maintaining quality and consistency
- Escalate complex or unresolved issues to appropriate teams
- Identify recurring issues and contribute to process improvement
- Ensure high levels of customer satisfaction and service efficiency
Required Qualifications:
- Currently pursuing or recently completed a degree in any discipline
- Strong written communication skills in English
- Good typing speed and attention to detail
- Basic understanding of customer service principles
- Ability to multitask and manage time effectively
- Problem-solving mindset and patience in handling queries
- Ability to work independently in a remote setup
Preferred Skills:
- Prior experience in customer support or communication-based roles (optional)
- Familiarity with CRM tools, email systems, or chat platforms
- Basic understanding of ticketing systems and support workflows
- Exposure to customer handling or service operations
What You Will Gain:
- Hands-on experience in customer support and service operations
- Exposure to real-world client communication and issue resolution
- Mentorship from experienced professionals
- Opportunity to improve communication, patience, and problem-solving skills
- Practical understanding of customer satisfaction metrics and workflows
- Certificate of completion based on performance
Inficore Soft is an equal opportunity employer. We value diversity and are committed to creating an inclusive and growth-oriented environment for all interns.
Key skills/competency
- Customer Service
- Email Support
- Communication Skills
- Problem Solving
- Customer Interaction
- Issue Resolution
- Time Management
- Attention to Detail
- Remote Work
- Customer Satisfaction
How to Get Hired at Inficore Soft
- Tailor your resume: Highlight customer service, communication, and problem-solving skills.
- Emphasize remote work readiness: Showcase self-discipline and independent work ability.
- Detail relevant coursework/projects: Connect academic background to the role's requirements.
- Prepare for email simulations: Practice responding to common customer queries concisely.
- Express eagerness to learn: Show enthusiasm for gaining hands-on experience.
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