Workplace Experience Associate - NYC
Industrious · New York, NY
- On site
- Full-time
- $66,560 / year
- New York, NY
Job highlights
- Serve as the primary contact for employees and guests.
- Manage reception, guest flow, and meeting support.
- Collaborate with operations, AV, and catering partners.
- Ensure a high level of hospitality and service.
- Support onboarding and administrative tasks.
About the role
About The Company
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.
Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.
To learn more, visit www.industriousoffice.com/careers.
About The Role
As a Workplace Experience Associate, you will be the face and heartbeat of an executive conference center designed to deliver an exceptional workplace experience for our client’s employees and guests. You’ll lead the welcome experience, manage guest flow, and ensure meetings and arrivals run seamlessly—from the first greeting to the final farewell.
You’ll collaborate closely with conference operations, AV, catering partners, security, and workplace teams to ensure every interaction and space reflects our hospitality standards.
YOU’LL LOVE THIS ROLE IF…
- You take pride in creating a calm, confident welcome that helps people feel immediately at ease.
- You appreciate steady routines and like being the reliable person others can count on.
- You enjoy being part of a team that values professionalism, kindness, and making everyone feel they belong in the workplace.
THIS ROLE ISN’T FOR YOU IF…
- You don’t feel comfortable being the first point of contact for employees and guests.
- You’re not energized by helping people feel comfortable, informed, or confident navigating a space.
What You Will Do
Reception & Arrival Experience
- Deliver a warm, polished, and anticipatory welcome for all employees and guests.
- Manage guest check-in, access coordination, and wayfinding in partnership with security.
- Maintain a calm, organized, and visually refined reception environment.
- Guide the flow of arrivals and departures so every interaction feels seamless.
Conference Center & Meeting Support
- Assist with meeting room setups, resets, and light cleanup to ensure spaces remain guest-ready.
- Support catering partners with delivery coordination, presentation standards, and replenishment.
- Coordinate with AV and operations teams so meetings start smoothly and issues are addressed quickly.
- Help manage transitions between back-to-back meetings or events.
Visitor Management & EA Communication
- Manage daily visitor logs and ensure accurate guest information for security and workplace teams.
- Keep Building EAs consistently updated on guest arrivals, meeting attendees, and day-of changes.
- Prepare and distribute daily summary booking logs for upcoming meetings and events.
- Support employee onboarding and badging processes by guiding new hires and contractors through access steps.
Workplace Services & Space Readiness
- Conduct frequent walkthroughs to confirm room cleanliness, supplies, and basic functionality.
- Assist with light administrative tasks such as signage updates, delivery coordination, and vendor check-ins.
Service Culture
- Embody our hospitality principles—Welcomed, Empowered, Belonging—across every touchpoint.
- Uphold our proprietary Steps of Service in all guest interactions.
- Communicate clearly and empathetically when assisting guests or resolving requests.
- Participate in service training, Audits, and continuous improvement activities.
Compensation & Benefits
The compensation for this full time role ranges from $30-$32 an hour. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.
Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.
Equal Employment Opportunity
Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Key skills/competency
- Customer Service
- Hospitality
- Reception
- Operations
- Communication
- Problem-Solving
- Teamwork
- Attention to Detail
- Time Management
- Event Support
Skills & topics
- Workplace Experience
- Associate
- Reception
- Hospitality
- Customer Service
- Operations
- Facilities Management
- Administrative Support
- Client Services
- Building Management
- NYC
- New York
How to get hired
- Tailor your resume: Highlight customer service, hospitality, and operational experience relevant to a Workplace Experience Associate role.
- Craft a compelling cover letter: Express your passion for creating exceptional guest experiences and aligning with Industrious' values.
- Prepare for behavioral questions: Be ready to share examples of handling guest interactions and problem-solving in fast-paced environments.
- Research Industrious: Understand their premium workplace-as-a-service model and commitment to diversity and inclusion.
- Follow application instructions: Ensure all requested information is submitted accurately for your application to be considered.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical working hours for a Workplace Experience Associate at Industrious in NYC?
- The typical working hours for a Workplace Experience Associate at Industrious in NYC align with the operational needs of an executive conference center. This often includes standard business hours, but may also involve some flexibility for early morning arrivals or late afternoon departures to ensure seamless guest experiences. Specific shift details would be discussed during the interview process.
- How does Industrious foster a sense of belonging for its employees?
- Industrious fosters a sense of belonging by actively promoting diversity of backgrounds, thoughts, and ideas. They are committed to creating an inclusive environment that embraces individuality and quirkiness, ensuring all employees feel valued and respected. This commitment is reflected in their culture and workplace experiences.
- What kind of training is provided for the Workplace Experience Associate role?
- The Workplace Experience Associate role includes participation in service training and continuous improvement activities. You will learn to embody Industrious' hospitality principles and uphold their proprietary Steps of Service in all guest interactions.
- What is the salary range for a Workplace Experience Associate at Industrious?
- The compensation for this full-time role ranges from $30 to $32 per hour. Actual base compensation will depend on factors such as your work experience, job-related knowledge, skills, and professional qualifications.
- Can I apply for the Workplace Experience Associate position if I don't have prior hospitality experience?
- While direct hospitality experience is beneficial, Industrious values transferable skills like strong customer service, communication, and a proactive attitude. If you demonstrate a passion for creating positive experiences and are comfortable as a first point of contact, your application will be considered.
- What are the main responsibilities of a Workplace Experience Associate at Industrious?
- The main responsibilities include managing the reception and arrival experience, supporting conference and meeting operations, handling visitor management and communication, and ensuring workplace services and space readiness. A key focus is embodying Industrious' hospitality principles.
- What is the application process like for a Workplace Experience Associate at Industrious?
- The application process typically involves submitting your resume and cover letter, followed by interviews that may assess both your technical and behavioral competencies. Candidates are encouraged to highlight relevant customer service and operational skills.