Seasonal Customer Experience Representative

@ Indigo Books & Music

Company Overview

At Indigo Books & Music, we are dedicated to telling stories and creating experiences in over 170 locations across Canada. Our mission is to add joy to every customer interaction by creating a warm, authentic, and inspiring environment.

Who We Are

We love books and all things beautiful. As Canada’s Cultural Department Store, books are our heart and soul. We exist to add joy to our customers’ lives, inspire creativity and innovation, and give back to our communities.

Job Description

As a Seasonal Customer Experience Representative, you will support daily store operations by conducting inventory cycle counts, replenishing stock, managing returns, shelving products, and processing incoming merchandise. You will use merchandising standards to create a visually appealing, stimulating store environment. Your role is to add joy by engaging customers, curating product collections, and sharing the Indigo story while ensuring health and safety priorities.

Key Responsibilities

• Support daily store operations and inventory processes
• Create a welcoming and visually appealing environment
• Engage and connect with customers through storytelling
• Maintain high health and safety standards
• Continuously provide feedback and share ideas for improvement

Qualifications

• Experience in specialty retail or similar environment preferred
• Flexibility, adaptability, and willingness to learn
• Ability to be mobile on the sales floor for extended periods
• Capability to lift up to 40 pounds safely
• Availability including evenings, weekends, holidays, and early mornings

Key Skills/Competency

• Customer Engagement
• Retail Operations
• Inventory Management
• Visual Merchandising
• Team Collaboration
• Adaptability
• Communication
• Health and Safety
• Feedback and Improvement
• Storytelling