Enrollment Counselor– International Student Programs
Indiana Wesleyan University Nursing · United States
- Hybrid
- Part-time
- $60,000 / year
- United States
Job highlights
- Drive international student enrollment and guide admissions.
- Build relationships and present program offerings effectively.
- Provide F1 student visa and SEVIS guidance.
- Manage application data and track student progress.
- Meet enrollment goals using CRM and data analysis.
About the role
International Student Enrollment Counselor
The Enrollment Counselor for International Student Programs (ISP) serves as a recruiter, driving student enrollment by proactively engaging with prospective international students and guiding them through the admissions process from inquiry to course start. This role is centered on achieving enrollment targets by building strong relationships, effectively presenting program offerings, providing F1 student visa guidance, and addressing concerns to facilitate a smooth transition into their academic journey. Success in this position requires a results-driven mindset, exceptional communication abilities, and a strong goal-oriented approach—motivated by the pursuit of exceeding targets and driven by a commitment to continuous improvement.
Duties and Responsibilities
- Complete initial assessments of international student applications.
- Respond and advise international applicants on admission requirements and federal student visa policies.
- Serve as a liaison between students and operational entities, working actively to promote and introduce students to a community of support.
- Ensure all data integrity of application files to ensure proper communication with student service departments.
- Lead Federal international student database (SEVIS) data input and collection.
- Track international student records and onboarding progress using reports, dashboards, and assist the Director in conducting data analysis and creating reports about international student admittance yields and enrollment reports.
- Provide leadership for volunteer and part-time staff during international student-required international student residencies (Friday/Saturday) multiple times per year.
- Proactively engage with prospective students from lead initiation through enrollment.
- Build trust and rapport with students by providing accurate and relevant information about ISP programs and the admission process.
- Meet or exceed enrollment goals through effective pipeline management.
- Monitor and improve key performance metrics such as lead-to-start conversion rates.
- Manage assigned prospective students, ensuring timely follow-ups and progress tracking.
- Engage in ongoing, recurrent training, provided by the training department and their Associate Director of International Student Programs.
- Demonstrate a sincere commitment to the student’s educational goals and personal development.
- Successfully complete and maintain Designated School Officer (DSO) training, ensuring compliance with SEVP regulations and institutional policies.
- Other duties as assigned.
Qualifications
According to Indiana Wesleyan University employment policy, all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- Bachelor’s degree required, Master’s degree preferred.
Experience
- Four (4) years of experience working in higher education preferred.
Required Skills
- Must be willing to embrace new ideas and utilize new technology as the department grows. Growth mindset.
- CRM Experience Preferred, knowledge of Salesforce a plus.
- Excellent problem-solving skills.
- Excellent communication skills.
- Organizational and project management skills.
- Ability to work in an occasionally high-stress environment.
- Ability to work on a diverse team and with diverse students.
- Excellent people skills necessary to provide customer-oriented support.
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
Limitations and Disclaimer
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2). The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Key skills/competency
- International Student Recruitment
- Admissions Process
- Student Visa Guidance (F1, SEVIS, SEVP)
- CRM (Salesforce)
- Relationship Building
- Enrollment Management
- Cross-cultural Communication
- Data Analysis
- Project Management
- Higher Education
Skills & topics
- International Student Recruitment
- Higher Education Admissions
- Student Visa Advisor
- Enrollment Management
- CRM Specialist
- Salesforce
- SEVIS Compliance
- Admissions Counselor
- University Recruiter
- International Programs
How to get hired
- Tailor your resume: Highlight experience in higher education, international admissions, and CRM systems like Salesforce, emphasizing your results-driven approach and goal-oriented mindset.
- Showcase communication skills: Prepare examples of how you've built rapport with diverse students and guided them through complex processes, demonstrating excellent people and problem-solving skills.
- Emphasize global understanding: Detail any experience with cross-cultural communication or international student support, aligning with the university's commitment to Kingdom diversity.
- Research the institution: Understand Indiana Wesleyan University's mission, its Wesleyan tradition, and its Community Lifestyle Statement to demonstrate cultural fit and commitment.
- Prepare for behavioral questions: Be ready to discuss how you handle high-stress environments, embrace new technology, and contribute to a diverse team, showcasing your growth mindset.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of an International Student Enrollment Counselor at Indiana Wesleyan University?
- The International Student Enrollment Counselor is responsible for recruiting prospective international students, guiding them through the admissions and F1 visa process, managing application data, and meeting enrollment targets. This role also involves liaising with university departments and potentially leading staff during student residencies.
- What qualifications are essential for the International Student Enrollment Counselor role?
- A Bachelor's degree is required, with a Master's degree preferred. Four years of experience in higher education is also preferred. Essential skills include excellent communication, problem-solving, organizational abilities, CRM experience (Salesforce is a plus), and a willingness to embrace new technology and a growth mindset.
- Does Indiana Wesleyan University require a religious commitment for this role?
- Yes, as a religious educational institution, Indiana Wesleyan University requires employees to possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement. The university reserves the right to prefer employees based on religion.
- What is the importance of SEVIS and SEVP compliance for this position?
- Compliance with SEVIS (Student and Exchange Visitor Information System) and SEVP (Student and Exchange Visitor Program) regulations is crucial. The Enrollment Counselor must complete and maintain Designated School Officer (DSO) training to ensure adherence to these federal requirements for international students.
- How does Indiana Wesleyan University approach diversity in its community?
- Indiana Wesleyan University is committed to building a community that reflects 'Kingdom diversity,' fostering an intentional environment of honor, respect, and dignity for all members, embracing visible and invisible differences, and engaging in courageous interactions based on Christian principles.
- What kind of support can international students expect in this program?
- International students can expect comprehensive support, including guidance on admission requirements and visa policies, as well as a liaison who actively promotes and introduces them to a supportive community within the university.
- How is success measured for an International Student Enrollment Counselor?
- Success is measured by meeting or exceeding enrollment goals through effective pipeline management and monitoring key performance metrics such as lead-to-start conversion rates. A results-driven mindset and a commitment to continuous improvement are also key indicators.