Head of Information Technology

Head of Information Technology at InCred Financial Services

As the Head of Information Technology, you will be responsible for defining and executing the IT strategy for InCred Financial Services, ensuring scalability, security, and a modern employee experience across all entities. This role requires a visionary leader with deep technical expertise and a strong understanding of regulated financial environments.

Responsibilities

• IT Strategy & Group Scalability: Define the roadmap for office infrastructure, endpoints, and SaaS stacks across all InCred entities. Architect systems that can scale from 1,000 to 10,000+ employees without linear cost growth.
• Modern Workspace Experience: Treat "Employee Experience" as your core product. Minimize friction in onboarding, device procurement, and access management. Ensure employees become productive quickly on Day 1.
• Identity First Security (Zero Trust): Move beyond basic IAM. Architect a Zero Trust environment where identity is the new perimeter. Oversee Identity Governance & Administration (IGA) to ensure automated least-privilege access.
• Smart Compliance: Ensure 100% compliance with RBI, ISO 27001:2022, and ITIL standards through automated controls and real-time monitoring.
• Infrastructure as Code/Automation: Drive a culture of automation. Reduce manual IT tickets by implementing self-service portals, chatbots, and automated workflows for common requests.
• Endpoint Engineering: Manage a heterogeneous fleet (Windows, Mac, Mobile) using modern MDM solutions, ensuring seamless patching and security without disrupting user productivity.
• Vendor & Asset Consolidation: Manage strategic relationships with OEMs and SaaS vendors. Negotiate group-level contracts to optimize costs while ensuring enterprise-grade SLAs and budgets.
• Network & Physical Infra: Oversee the design of smart, hybrid-ready offices. Ensure 99.99% uptime for network connectivity (SD-WAN, Wi-Fi 6) across all branches and HQs.
• Data-Driven: Report on key metrics like "time to resolution," "onboarding velocity," and "user sentiment," not just uptime.
• Builder Culture: Be willing to get hands-on, preferring to solve problems with scripts or API integrations over simply adding support staff.

Qualifications

• Experience: 12+ years in IT, with at least 3+ years leading IT for a high-growth tech company or a large-scale financial institution.
• Capital Markets Exposure: Proven experience in Capital Markets, Stock Broking, or Trading environments. Understand unique pressures of supporting trading floors, low-latency infrastructure, and SEBI/Exchange-level compliance.
• The "Hybrid" DNA: Experience working in both structured environments (Big Tech/Banking) and unstructured, fast-paced environments (Startups/Fintech).
• Technical Depth: Deep expertise in Identity (Keycloak, Azure AD/Entra ID, SailPoint or similar). Strong grasp of SaaS Operations (Google Workspace, O365, Slack/Teams Enterprise, Jira etc.). Familiarity with Cloud Networking and Security (Netskope, ZScaler, VPN-less access).
• Compliance: Proven track record of managing IT audits (ISO, SOC2, RBI, SEBI) in a regulated industry.
• Soft Skills: Excellent communication and interpersonal skills. Ability to explain complex technical risks to the Board/Management in simple business terms.

Key skills/competency

• IT Strategy
• Zero Trust Security
• Automation
• Compliance Management
• Vendor Management
• Endpoint Management
• Capital Markets IT
• Cloud Networking
• SaaS Operations
• Scalability Architecture