Customer Service Specialist
@ Inclusively

Hybrid
$42,100
Hybrid
Full Time
Posted 24 days ago

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XXXXXXXX XXXXXXXXX XXXXXXX***** @inclusively.com
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Job Details

About the Role

The Customer Service Specialist role is with a financial services company partnered with Inclusively. This role is focused on providing support via phone and written inquiries, ensuring superior service and single call resolution to clients and branch teams.

What to Expect

In this position, you will be expected to:

  • Answer a high volume of phone calls and written inquiries
  • Partner with trainers, coaches, and team leaders
  • Provide superior client service with focus on single call resolution
  • Grow expertise in your assigned topics
  • Maintain a distraction free environment for remote or hybrid setups

Requirements

The ideal candidate will possess:

  • A high school diploma or equivalent
  • At least 2 years of customer or client support experience
  • Flexibility to meet training and work schedule requirements
  • Advanced skills in Microsoft Office and Zoom
  • Ability to comply with firm internet requirements if working remotely or hybrid

What Could Set You Apart

Additional qualifications include:

  • Excellent client service skills
  • Superior verbal and written communication
  • A mindset focused on continuous growth
  • Strong problem solving and analytical abilities
  • Completed bachelor's degree
  • Previous financial services or contact center experience

Key Skills/Competency

Customer Service, Communication, Problem Solving, Client Support, Microsoft Office, Zoom, Analytical, Flexibility, Training, Remote Work

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How to Get Hired at Inclusively

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant customer support experience.
  • Review company culture: Research Inclusively and their partner’s values.
  • Emphasize your skills: Detail Microsoft Office, Zoom, and communication skills.
  • Prepare for interviews: Practice scenario-based questions and problem solving.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Office advanced functions.
Test Zoom connectivity and settings.
Familiarize with call center systems.
Ensure required internet speed and stability.

Behavioral Questions

Describe a challenging customer experience.
Explain team collaboration in high stress.
Share a time of rapid problem resolution.
Discuss handling high volume inquiries.

Frequently Asked Questions