PROJECT SPECIALIST - HEALTHCARE - REMOTE

About iMPROve Health

Come join the iMPROve Health team! iMPROve Health is Michigan’s Medicare-designated Quality Improvement Organization, and we’re proud to be recognized as both a Cool Place to Work by Crain’s Detroit Business (four years running) and one of Modern Healthcare’s Best Places to Work in Healthcare. As a nonprofit with more than 40 years of experience, we’re dedicated to improving healthcare across the continuum of care using evidence-based, data-driven strategies. We provide medical consulting and review services, along with data analysis, to federal agencies, state Medicaid programs, public health organizations, healthcare facilities, private health plans, and other third-party payers. Our team also specializes in impartial utilization review, dispute resolution, and peer review. Our mission is simple: help healthcare get better.

This position is 100% remote, offering the flexibility to work from anywhere in the United States while collaborating with a supportive, nationwide team. We prioritize work/life balance and invest in our employees’ growth through professional development and continuing education opportunities. Our benefit package includes medical, dental, vision, life insurance, short- and long-term disability, and a generous 401(k) match.

At iMPROve Health, we are committed to improving the quality, safety, and efficiency of healthcare. While we do not provide direct patient care, our healthcare professionals—including physicians, nurses, and experienced consultants—partner with providers to promote the use of evidence-based best practices. We offer our clients a trusted, impartial resource that understands the complexities of the healthcare landscape and is dedicated to thoughtful, high-quality solutions. Join us in making a meaningful impact on healthcare—one improvement at a time.

SUMMARY:

The Project Specialist assists with the daily workflow administrative responsibilities that support the Federal Independent Dispute Resolution Entity (IDRE) review process. The Project Specialist aids in facilitating the processing of IDR reviews and completes other duties as assigned under the direction of the IDR/IIDR Director and Program Manager. The specialist will work closely with the IDRE team and all reviewers to ensure case timeliness. Responsibilities also includes working with external customers to ensure receipt of all necessary review documentation.

DUTIES AND RESPONSIBILITIES:

• Assist the team with facilitating review requests in a timely and efficient manner, including implementing processes to track and monitor individual case progress and timeliness.
• Collaborate with IDRE team members to achieve department goals, including prescreening IDR (Independent Dispute Resolution) cases for eligibility using defined criteria.
• Apply knowledge and experience in claims, appeals, and denials to support review and resolution processes, ensuring accuracy, compliance, and timeliness.
• Coordinate, document, and track pertinent data to meet team informational and reporting needs via various applications, including specific review and claims-related portals.
• Work closely with the administrative assistant to ensure receipt and completeness of all review documentation.
• Develop materials such as forms, email correspondence, manuals, articles, lists, invoices, charts, matrices, reports, records, schedules, templates, and other documents of similar complexity.
• Organize and support team planning, arranging, and coordinating specific meetings, workshops, programs, presentations, conferences, or other group events.
• Utilize advanced computer skills for daily work; responsibilities require constant computer usage and proficiency in software programs such as Microsoft Office, all Windows software products, and web-based portals.
• Participate in portal development and enhancements, including testing and feedback to improve functionality and user experience.
• Adhere to all relevant compliance regulations (Health Insurance Portability and Accountability Act, Federal Information Security Management Act, URAC, Centers for Medicare & Medicaid Services, Federal Acquisition Regulation (FAR)).
• Complete other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• Associate’s degree or five (5) years of related experience required; Bachelor’s degree preferred (healthcare specialty preferred).
• Minimum two (2) years of project support experience in a corporate or professional environment required.
• Experience in IDR or claims, appeal, and denial processes preferred.
• Project management skills required.
• Strong communication skills, both verbal and written, required.
• Strong multi-tasking skills with attention to detail and deadlines required.

CORE COMPETENCIES:

Attention to detail, reliability, effective communication, collaboration, accountability, time management, and problem-solving.

This is a fully remote opportunity.

EOE/VET/Disability

Key skills/competency

• Project Support
• Healthcare Administration
• Independent Dispute Resolution (IDR)
• Claims, Appeals, Denials
• Documentation
• Microsoft Office Suite
• Compliance Regulations (HIPAA, FISMA)
• Communication Skills
• Time Management
• Problem-Solving