Enablement Manager
Impel · United States
- Hybrid
- Full-time
- $100,000 / year
- United States
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Job highlights
- Design onboarding and training programs for new hires.
- Train teams on key platforms and best practices.
- Collaborate with leaders for business goal alignment.
- Identify risks and opportunities using data.
- Requires 3+ years in automotive training/enablement.
About the role
About Impel
We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Our Values
- Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.
- Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
- Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.
- Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.
Job Summary And Responsibilities
Are you passionate about empowering people and building high-performing teams from day one? Impel is looking for an Enablement Manager to design and deliver world-class onboarding and training programs for our Dealer Performance Management team. You'll be the driving force behind getting new hires — Performance Managers, Performance Engineers, and Customer Success Support Agents — up to speed quickly and setting them up for long-term success.
This is a highly collaborative, high-impact role at the intersection of training, operations, and technology. You'll work closely with team leaders, Field Trainers, and cross-functional partners in marketing, product, and operations to build a culture of continuous learning and excellence.
What You'll Do
Onboarding & Ramp-Up
- Design and execute comprehensive onboarding programs that introduce Impel values, tools, and best practices to new hires.
- Ensure every team member is set up for success from day one and develops a lasting "day-one mentality" as they ramp to full productivity.
- Oversee system setup, user administration, software configuration, dashboards, integrations, health scores, and reporting for new employees.
Training Delivery
- Train new hires on key platforms including Salesforce, Tableau, Confluence, ADP, and Slack — ensuring they can extract meaningful insights and apply them in their day-to-day work.
- Lead virtual product training for dealerships via webinars and one-on-one coaching sessions, as well as business reviews using customer-centric best practices.
- Introduce the Challenger mindset — guiding team members on how to develop data-driven recommendations and present insights to stakeholders in compelling, actionable ways.
Collaboration & Continuous Improvement
- Partner closely with Dealer Performance Team leaders, Field Trainers, and cross-functional teams to keep training programs aligned with business goals.
- Demonstrate how to leverage reports and data to identify risks, predict churn, and surface opportunities for customer retention and growth.
Qualifications
- Bachelor's degree in Operations, Training, Business Administration, or a related field — or equivalent hands-on experience.
- 3+ years of experience in automotive training, enablement, or a related field.
- Outstanding presentation, communication, and interpersonal skills — you know how to engage and energize a room (or a Zoom call).
- Proven ability to build and deliver engaging online training programs and e-learning content.
- Highly organized self-starter who thrives both independently and as part of a collaborative team.
- Experience with Learning Management Systems (LMS), Salesforce, or Tableau is a plus.
- Knowledge of automotive dealership operations and software solutions is a significant advantage.
- Willingness to travel up to 10% as needed.
Key skills/competency
- Enablement Manager
- Onboarding Programs
- Training Delivery
- Salesforce
- Tableau
- Challenger Mindset
- Automotive Retail
- Customer Success
- Learning Management Systems (LMS)
- AI
Skills & topics
- Enablement Manager
- Training
- Onboarding
- Automotive
- AI
- Salesforce
- Tableau
- LMS
- Customer Success
- Retail
How to get hired
- Tailor your resume: Highlight experience in automotive training, enablement, and LMS/Salesforce/Tableau.
- Showcase presentation skills: Emphasize your ability to engage audiences in training delivery.
- Demonstrate organizational skills: Provide examples of how you manage multiple priorities.
- Prepare for behavioral questions: Discuss your experience in building high-performing teams.
- Research Impel's values: Align your application with their focus on relationships, results, inventiveness, and grit.
Technical preparation
Master Salesforce and Tableau functionalities.,Understand LMS capabilities and best practices.,Develop data analysis and reporting skills.,Familiarize with automotive dealership software.
Behavioral questions
Describe a successful onboarding program you designed.,How do you handle training diverse learning styles?,Give an example of collaboration with cross-functional teams.,How do you measure training effectiveness?
Frequently asked questions
- What is Impel's focus as a company for the Enablement Manager role?
- Impel is a leading vertical AI company transforming automotive retailing. The Enablement Manager role is crucial for empowering new hires within the Dealer Performance Management team, ensuring their success through comprehensive onboarding and training.
- What are the key responsibilities of an Enablement Manager at Impel?
- The Enablement Manager designs and delivers world-class onboarding and training programs for new hires in areas like performance management and customer success support. This includes training on platforms like Salesforce and Tableau, and fostering a culture of continuous learning.
- What specific platforms will the Enablement Manager train new hires on?
- New hires will be trained on key platforms such as Salesforce, Tableau, Confluence, ADP, and Slack. The role also involves training dealerships virtually on product offerings and business reviews.
- What qualifications are essential for the Enablement Manager position at Impel?
- A Bachelor's degree or equivalent experience in Operations, Training, or Business Administration is required. A minimum of 3 years in automotive training or enablement, strong presentation skills, and experience with online training delivery are essential.
- Is experience with specific software like Salesforce or Tableau a requirement for the Enablement Manager role?
- While not strictly required, experience with Learning Management Systems (LMS), Salesforce, or Tableau is considered a plus. Knowledge of automotive dealership operations and software solutions is also a significant advantage.
- What is the travel expectation for the Enablement Manager role at Impel?
- The Enablement Manager role requires willingness to travel up to 10% as needed. This travel would likely support training initiatives or collaborations with field teams and dealerships.
- How does Impel foster a learning environment for its employees?
- Impel fosters a culture of continuous learning and excellence through collaborative efforts between training, operations, and technology teams. The Enablement Manager plays a key role in this by partnering with leaders and cross-functional teams to keep training programs aligned with business goals.
- What makes this Enablement Manager role at Impel impactful?
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