Customer Service Representative
IMPAG Group
Job Overview
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Job Description
Work @ IMPAG
As a Customer Service Representative at IMPAG Group, you will be responsible for the comprehensive handling of orders, from entry to shipping documentation. This includes managing dispositions, confirming orders, and preparing all necessary shipping documents. You will play a crucial role in our global purchasing team by placing raw material orders with our international supply partners, ensuring optimal supply chains through close collaboration. Your tasks will also involve tracking order timelines, monitoring overall progress, calculating transport costs, and coordinating with logistics companies. A key aspect of this role is extensive communication, both telephonically and in writing, with customers, suppliers, and internal stakeholders. Furthermore, you will be responsible for processing complaints and finding customer-oriented solutions.
Benefits @ IMPAG
We offer a position with significant personal responsibility and scope for initiative, engaging tasks at the intersection of sales, purchasing, and logistics. You will become part of a motivated, international team characterized by short decision paths. We are committed to your personal and professional development within a dynamic environment, fostering a collegial working atmosphere and a strong team culture. This role comes with performance-based compensation, excellent social benefits, and numerous additional perks.
Culture @ IMPAG
IMPAG Group has been successful for over 100 years, and we are driven to achieve great things together. We are brave, responsible, reliable, and think entrepreneurially. We work collaboratively and celebrate successes as a team. We look forward to welcoming you!
Competencies @ IMPAG
- Completed commercial training and several years of experience in internal sales and/or purchasing.
- Ideally, professional experience in international raw material trade or supply chain management.
- Proficient in using ERP systems and MS Office.
- High degree of customer and service orientation.
- Strong communication skills in both German and English.
- Independent, structured, and responsible working style.
- Initiative, organizational skills, and strong team player mentality.
- Interest in international purchasing processes and global supplier management.
Key skills/competency
- Order Management
- Supply Chain Coordination
- Customer Communication
- Logistics Planning
- Raw Material Sourcing
- Complaint Resolution
- International Trade
- ERP Systems
- MS Office
- Multilingual Communication (German/English)
How to Get Hired at IMPAG Group
- Research IMPAG Group's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Tailor your experience to highlight proficiency in ERP systems, international supply chain management, and multilingual communication (German and English) for this Customer Service Representative role.
- Showcase relevant experience: Emphasize any background in raw material trade, internal sales, or logistics coordination, aligning with IMPAG Group's operational needs.
- Prepare for language assessment: Be ready to demonstrate your strong communication skills in both German and English, as this is crucial for international supplier and customer interaction.
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