Scrum Master
iMerit Technology · India
- Hybrid
- Full-time
- $85,000 / year
- India
Job highlights
- Lead an Agile team for ITSM system enhancements.
- Facilitate Scrum ceremonies and best practices.
- Remove impediments for service management capabilities.
- Collaborate with stakeholders on user stories.
- Track progress and promote continuous improvement.
About the role
Scrum Master
We are seeking a proactive and experienced Scrum Master to guide an Agile, package-based development team in delivering high-quality enhancements to the ITSM systems used to support end users in their use of iMerit’s technology systems and their ability to access the services offered by various iMerit Departments. The Scrum Master will act as a servant leader, facilitating Scrum practices while also supporting product management and organizational change activities focused on ensuring successful delivery and adoption of ITSM features, including AI-enabled automations, that continuously enhance end user experience, streamline service delivery and improve operations efficiency.
Key Responsibilities
- Facilitate all Scrum ceremonies including: Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives
- Guide Agile teams delivering ITSM platform enhancements and integrations using Scrum frameworks and Agile best practices
- Remove impediments impacting delivery of service management capabilities
- Foster a collaborative, transparent, and high-performing team environment
- Work closely with product teams and cross-functional stakeholders to facilitate requirements gathering sessions, translate business and operational needs into user stories, and ensure backlog readiness and prioritization
- Act as a liaison between stakeholders and the ITSM development team
- Plan and coordinate ITSM release and associated change management activities including development and execution of communication plans, facilitation of end-user training, enhancement of interim and long-term support and administration models and coordination with other teams where required.
- Track and communicate team progress using Agile metrics (e.g. velocity, burndown charts)
- Promote continuous improvement through retrospectives and feedback loops
Required Qualifications
- Bachelor’s degree in computer science, engineering, business or related field
- 5–7 years of experience in Agile environments with experience in supporting ITSM platforms or service operations
- Proven experience as a Scrum Master or Agile Coach
- Strong understanding of Scrum, Kanban, and Agile methodologies
Key skills/competency
- Scrum Master
- Agile Methodologies
- ITSM
- Service Operations
- Kanban
- Agile Coach
- Team Facilitation
- Impediment Removal
- Backlog Management
- Continuous Improvement
Skills & topics
- Scrum Master
- Agile
- ITSM
- Service Management
- Kanban
- Agile Coach
- Software Development
- Team Facilitation
- Release Management
- Continuous Improvement
- Scrum
- User Stories
- Backlog Management
- Agile Metrics
- Change Management
How to get hired
- Tailor your resume: Highlight experience with Agile, ITSM, and Scrum Master roles.
- Showcase leadership: Emphasize your servant leadership and facilitation skills.
- Quantify achievements: Use metrics to demonstrate impact on team delivery.
- Prepare for interviews: Be ready to discuss Agile scenarios and problem-solving.
- Understand iMerit: Research their technology focus and company values.
Technical preparation
Master Scrum ceremonies and facilitation.,Understand ITSM platforms and service operations.,Practice backlog grooming and user story creation.,Familiarize with Agile metrics and reporting.
Behavioral questions
Describe a time you removed an impediment.,How do you foster team collaboration?,Share an experience with managing change.,How do you handle conflicting stakeholder needs?
Frequently asked questions
- What are the key responsibilities of a Scrum Master at iMerit Technology?
- The Scrum Master at iMerit Technology is responsible for facilitating Scrum ceremonies, guiding Agile teams in ITSM platform enhancements, removing impediments, fostering a collaborative team environment, and liaising between stakeholders and the development team. They also play a role in release and change management activities.
- What qualifications are required for the Scrum Master position at iMerit?
- A Bachelor's degree in a relevant field (Computer Science, Engineering, Business) is required, along with 5-7 years of experience in Agile environments, particularly supporting ITSM platforms or service operations. Proven experience as a Scrum Master or Agile Coach and a strong understanding of Scrum, Kanban, and Agile methodologies are essential.
- What is the work arrangement for the Scrum Master role at iMerit?
- The job description lists the location as 'India', and while it doesn't explicitly state remote, hybrid, or on-site, it implies a team-based environment within the company's infrastructure. Typically, such roles might be hybrid or on-site depending on the specific team's setup.
- How does iMerit Technology utilize AI in its ITSM systems?
- iMerit Technology leverages AI-enabled automations within its ITSM features to continuously enhance end-user experience, streamline service delivery, and improve operational efficiency. This indicates a forward-thinking approach to service management.
- What is the typical career progression for a Scrum Master at iMerit?
- While specific career paths vary, a Scrum Master at iMerit Technology can progress into roles like Agile Coach, Senior Scrum Master, or move into product management or program management, especially given the focus on ITSM enhancements and organizational change.