Care Team Assistant
Imagine Pediatrics
Job Overview
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Job Description
About Imagine Pediatrics
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group dedicated to reimagining care for children with special health care needs. We provide 24/7 virtual-first and in-home medical, behavioral, and social care, collaborating with families, providers, and health plans to overcome barriers to quality care. Our approach enhances existing care teams, offering an essential layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
Position Overview: Care Team Assistant
This remote position (CST required) operates on a 3x12s schedule (7:00am - 7:00pm CST), either Monday-Wednesday or Wednesday-Friday. The Care Team Assistant offers crucial clinical and clerical support, ensuring the delivery of high-quality, compassionate, evidence-based care within a virtual Value-Based Care framework.
What You'll Do
- Accept and return patient phone calls regarding clinical inquiries for providers, performing protocol-based triage as appropriate. Route these calls as phone notes in the EHRS for provider review and instructions.
- Place calls and generate template-based letters, as directed by providers, to deliver all lab results to patients promptly.
- Daily review schedules to confirm all pre-visit preparations are complete. This includes ensuring lab and imaging results, consultation reports, care transition details, or significant health status changes are present in the patient's medical record. If documents are missing, proactively contact patients, consultants, imaging centers, and hospitals to arrange timely delivery.
- Call patients at risk for "no-show" appointments, as well as new patients establishing care for onboarding visits, reminding them of responsibilities. Contact "no-show" patients to assess their status, reschedule needs, identify care barriers, and initiate appropriate social service referrals.
- Initiate the completion of forms (e.g., disability forms, home health orders, DME requests, disease status letters) for provider review and final signature.
- Assist the care team in regularly completing reports to manage and assess the patient population's health needs. Help identify "vulnerable population" members and provide suitable social service or community-based referrals.
What You Bring & How You Qualify
Above all, a passion for reimagining pediatric healthcare and a commitment to ensuring every child with special health care needs receives the best support is essential.
- High-school level education or equivalency.
- Medical Assistant Certification or equivalent, OR at least 2 years of clinical experience in an outpatient setting.
- Spanish fluency preferred.
Our Benefits & Perks
We offer a competitive hourly rate of $21 - $24 per hour, along with a comprehensive benefits package and eligibility for an employee equity purchase program. Compensation is determined by factors like job-related knowledge, skills, and experience.
Additional benefits include:
- Competitive medical, dental, and vision insurance.
- Healthcare and Dependent Care FSA; Company-funded HSA.
- 401(k) with 4% match, 100% vested from day one.
- Employer-paid short and long-term disability and life insurance (1x annual salary).
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays.
- Paid new parent leave.
Our Values
We are guided by five core values:
- Children First: Prioritizing the best interests of children to ensure more safe days at home.
- Earn Trust: Building relationships through active listening, shared understanding, and consistent follow-through.
- Innovate Today: Fostering curiosity and leveraging new ideas for continuous improvement and scale.
- Embrace Humanity: Leading with empathy, authenticity, and a commitment to growth from challenges.
- One Team, Diverse Perspectives: Actively seeking diverse viewpoints to achieve better outcomes, united by our mission.
Key skills/competency
- Patient Communication
- Clinical Support
- Electronic Health Records (EHRS)
- Medical Triage
- Scheduling & Coordination
- Documentation
- Patient Engagement
- Healthcare Administration
- Social Service Referrals
- Pediatric Care
How to Get Hired at Imagine Pediatrics
- Research Imagine Pediatrics' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor, focusing on their "Children First" ethos.
- Tailor your resume: Customize your Care Team Assistant resume to highlight experience in virtual care, pediatric support, EHRS proficiency, and patient coordination, aligning with Imagine Pediatrics' needs.
- Showcase relevant skills: Emphasize your medical assistant certification, clinical experience, strong communication skills, and any Spanish fluency, as preferred for this Care Team Assistant role.
- Prepare for value-based questions: During your Imagine Pediatrics interview, be ready to discuss how your experience aligns with their values like "Earn Trust" and "Embrace Humanity," demonstrating patient-centered care.
- Highlight remote work readiness: Articulate your ability to thrive in a remote, 3x12s CST schedule, showcasing self-discipline and effective virtual communication for this Care Team Assistant position.
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